NEAX 2400: UCD with Call Forward Busy not working

[PREPAPBX]

Hello. I have a NEAX 2400 IPX with a UCD hunting group programmed (single line telephones). I wish to forward calls to a new pilot number when all extensions from the UCD hunting group are busy. The main extension from the UCD group has a call forward busy to the new pilot number. When all extensions from the UCD group are busy, the next call gets a busy signal (does not call forward busy). I tested the call forward busy without the UCD hunting group and it works fine. The problem is when I combine the UCD hunting group with the call forward busy. I also tried programming all extensions in the UCD group with the call forward busy to the new pilot number. It didn't work. Any ideas?

 

[NECPBXtech30]

cancel all your forwards and use the command AUOG. this will overflow to the destination of your choice when all UCD agents are busy. Setting a call forward in a UCD group automatically removes the agent from the UCD.

"However beautiful the strategy, you should occasionally look at the results." Sir Winston Churchill

 

[NECPBXtech30]

This is from the interactions section of the feature programming manual.

3. CALL FORWARDING ALL CALLS/BUSY LINE [C-2, 5]: When a member Station in a UCD Group
activates CALL FORWARDING-ALL CALLS [C-5] or CALL FORWARDING-BUSY LINE [C-2],
only calls directed to that Station are forwarded. UCD Group Calls are not affected. UCD Calls will bypass
the Call Forwarded Station.

Basically a call directly to the station will be forwarded but the UCD will skip a station that has these features activated.

"However beautiful the strategy, you should occasionally look at the results." Sir Winston Churchill

 

[PREPAPBX]

Thanks for the info. The AUOG command overflows a UCD group to another UCD group. The extension I want the UCD group to forward to is installed in a different PBX.

 

[PREPAPBX]

Thanks for the info. The AUOG command overflows a UCD group to another UCD group. The extension I want the UCD group to forward to is installed in a different PBX. I also tried the circular and pilot hunting with no success.

 

[NECPBXtech30]

have you tried to use auog to a virtual and forward the virtual to the destination?

"However beautiful the strategy, you should occasionally look at the results." Sir Winston Churchill

 

[PREPAPBX]

It worked, thanks NECPBXtech30. I created 2 UCD groups. The real one and the other one with 2 vitual numbers. Did the UCD overflow (AUOG) to the virtuals and call forwarded (no answer) the vituals to the destination. Thanks again.

 

[NECPBXtech30]

Its funny how you have to fool the system sometimes. Glad it worked out for you.

"However beautiful the strategy, you should occasionally look at the results." Sir Winston Churchill