Neax 2400 IMX with I ACD and Fusion Agent issue 1

[JTLC]

I have built a new acd group with 3 agents in it and all agents can recieve calls from the queue when dialed within the same switch however only one phone can recieve calls DID over Fusion. The other 2 phones had DSS's on them and other line appearences and I have deleted them in Akyd. When the call comes in over fusion to one of these 2 phones and the agents are logged in the call queues to the split and then recieves the recording via the CCV and then when the call is presented to the agent the Ready on the LCD flashes and then the call is disconnected. Any thoughts would be greatly apprieciated.

 

[pbxman101]

The best thing to do with this question is to call NTAC at 1-800-852-4632

 

[JTLC]

Thank you for your suggestion how ever I figured it out. The position ID database had some corruption in it for the ID's I was trying to use and once I reassigned them to new ID's they work fine. Thanks again