Neax 2000 IVS - Ext questions 2

[neaxtester2000]

I have been going through our pbx just seeing what data is where. Just trying to learn as much as I can about the system. Well I came across come ext's that are wierd and I was wondering if anyone had any clues to what they did or if they were created on accident. The first one is 380. all of our stations are 400 or 500 ext. Plus I cannot dial this ext. It is a virtual ext. the next is 711. it is also a virtual. and if forwards to our one of our voicemail lines. Which brings up another question. 296 is our voicemail ext. but for some reason to access the voicemail from the outside. you dial our DID number that goes to 196, then 196 is setup to forward all calls to 296. So I don't get what you could just associate 296 with that DID number. also is 296 something that is the default for the voicemail or is that setup somewhere in the pbx. if so, how. i know that there are 8, 4 digit extensions that used for voicemail. so when you dial 296, it transfers to one of the 8. where is that setup in the system. i know this is long and most of these are probably questions that are dumb. I am just trying to understand why and how it works. if that makes any sence. the other thing I have noticed is the receptionist phone has 8 virtual ext's. but they were created with 4 digit ext's instead of 3. everyone in the building who has a phone has a 3 digit ext that is in the 400's or 500's. even the front desk. but it also has 8 numbers ranging from 7901-7908. I didn't know if there was a reason why. or is it just how it was originally setup. I don't want to make any changes til I understand why things are the way they are. That old rule. don't fix it until its broken definitly applies here. and I don't want to touch anything til i know what it does and why. Thanks alot for your time.

 

[mextera]

actually if you look 760 and 7600 are the same both take and read out. Just a not digit conversion works and will route so long that LDN diversion is not used.

 

[neaxtester2000]

sorry its been a few days sence i have been able to reply. i have been busy with other work related issues. I am one of the tech support guys at our company and have been givin the PBX. So about 3 months ago I knew nothing about how this worked. So thanks for the help and patience. OK that said. (ozziegeorge) I am responding to you post 8 posts ago, where we left off.

if I dial 196, a company message starts to play. if I then dial 9 + 3 digit ext. i go to the voicemail box of the ext i dialed to check messages. what is this and how is it setup in the system. now if I dial 296 it goes straight to voicemail to check messages but without having to enter 9 + 3 digit ext. reason I bring this up is because on my display phone when I dial 196 or 296 it immediately goes to 7950-7957. which are the voicemail lines. but in cmd 183 if I type:
183 de 196 de = end
183 de 296 de = end

the only ext i have found in cmd 183 to not say end are the 8 lines (7901-7908) for the receptionist, and (7920-7927) for the security office, because in night mode all calls to the receptionist are forwarded to security.

when you mentioned indial ext's, those are what i have been calling DID's. direct inward dialing. now you mentioned using tenancy to prevent outgoing calls. do you mind explaining that to me?

thanks for the info about f570. i am glad i didn't mess anything up but acting on something i didn't know about.

ok, i understand what your saying about our PRI's in 0701. i also looked in cmd 10 and saw len 0048-0051 = d001-d004.
so does the 4 pots line punch down to the 4 lens on that 4cot card. and then those lens are programmed as d001-d004?

now this is gonna be long and over explained but bare with me.
i did a full listup in the moc terminal of cmd 3000 (000-255) There was data in 001-004, 006-008, 100-122, and 123.

now i see that trunk 100-122 is the PRI and 123 is the D-channel. Right?
now trunks 001-004 our my pots lines. but i found a few in cmd 3000 that I am curious about

cmd 3000 de (006-008) de =
3001 006 01
3002 006 31
3003 006 31
3008 006 1
3013 006 15
3014 006 15
3015 006 15
3016 006 15
3018 006 1
3030 006 15
3031 006 15
3032 006 15
3033 006 15
3034 006 15
3037 006 15

006-008 are all the same. this also look identical to trunk 123 except in cmd 3001 de 123 de = 21. in 006-008 = 1. If more info is required let me know.

i found that 7999 is the set in cmd 4010. just outta curiousity how do you connect to that. Matworx?

last but not least... the caller id issue I was talking about. those 6 ext's that show up as unavailible are not associated with a did number. so in cmd 760 and 761 they are set to none. now this issue has become more disturbing. i got a call from our surveillance department on my cell phone the other day. now they have 2 phones. one phone is 536 with a virtual 436. did associated 3500. now the second phone is ext 168. but in matworx i set ext 168 to use prime line 536 and the second line is 168. so when 536 rings they can both answer. well the phone 168, when you pick it up it uses 168. if I get a call from that phone (168) it showes up as unavailible. even though in cmd 1212 de 168 de = 3500. all exts in 1212 are set to 3500. except modem dial out lines. this has stumped me.

thanks again guys for your help.

 

[OzzieGeorge]

Right.

Your voicemail is programed via a different connection and it would be a little complicated to explain this without you having access to the system. I would recommend booking a course on that one but maybe later we can chat about it. The 9 + 3 digits is normal.

There is one important point to remember however. If you are ever asked to reset the system (pabx) do not do it until you have made the voicemail busy with the switch on the voicemail card and give the hard drive time to cycle down. If you don't do this you can crash the drive. After the reset just flick the switch back and it will reboot itself (does take a bit of time)

The reason you don't see 196 or 296 in cmd 183 is that cmd 18 is for hunting groups, a hunting group normally follows a set pattern for example 1st call to 7920 second call to 7921 (if 7920 is busy) and so on.

Now with voicemail ports the programmer tries to spread the load evenly to reduce fault liability. In order to achieve this, instead of using a hunting group we use a UCD group (uniform call distribution) so the longest free port gets the next call. The ucd groups are programmed in cmd 17x and you can step through the group using 173 just like with cmd 183. It is worth noting however that 196 or 296 or both may just be call forward all to the ucd pilot number.

Tenancy is a way of partitioning your system. Each extension is allocated to a tenant number in cmd 1204 and lines in 3001. You can also use this information in the lcr by directing the dialled code to a tennant development pattern instead of a route development pattern. In this way you can have two extns with the same rsc but not able to dial the same numbers because of tennancy settings being different. Now the most basic way you can use this is pop an extn into another tenant and don’t allow that tenant to use your lines and that extn won’t be able to dial out at all. You can even stop extns calling between tenants see cmd 63

You are right about the pots, cot in the card name stands for central office trunk

Trunks 006-008 may just be left over data from someone elses system data if we are still working on the assumption that is how your system was set up. All you can do is go looking for them in cmds 10 and 07. They do however seem at first glance to only have default data.

You can connect to the modem with any dumb terminal or similar comms program like procom+ data settings are normally 9600 no parity 8 data bits 1 stop bit. Here in Oz we never got matworks for this version of the ivs but if you did (and from what I read here you did) it is worth using.

The only thing I would suggest regarding caller Id is test it yourself first. Call yourself from that phone and see what you get. If the phone was forwarded to you and it was an external call that was being forwarded you wouldn't get anything as the system can't pass the caller Id through.

 

[grh959]

In regards to Georges post, Matworx 3.61 sp4 is the ticket for your IVS.

If you are hardcore then you can use Hyperterm / Procomm Plus. Check out the following :

http://www.intergate.com/~patandsusan/Cheat Sheets.htm

Click on Basic Stuff then MOC via Hyperterminal / Procomm.

BTW - The above link kicks MAJOR hind end or you can go to 2000stuff.com

Ozzie George, the guy that runs this site is from Oz as well.

Gary

http://www.gcti.com/contact.asp

 

[OzzieGeorge]

Neaxtester

Have you tried posting a question here

http://www.pbxinfo.com/index.php?na...rum&f=44&sid=d85f880f7d089658fbe4d78ff704a775

 

[neaxtester2000]

Thanks again guys for the help. And that link (ozziegeorge).