Neax 2000 IVS - Ext questions 2

[neaxtester2000]

I have been going through our pbx just seeing what data is where. Just trying to learn as much as I can about the system. Well I came across come ext's that are wierd and I was wondering if anyone had any clues to what they did or if they were created on accident. The first one is 380. all of our stations are 400 or 500 ext. Plus I cannot dial this ext. It is a virtual ext. the next is 711. it is also a virtual. and if forwards to our one of our voicemail lines. Which brings up another question. 296 is our voicemail ext. but for some reason to access the voicemail from the outside. you dial our DID number that goes to 196, then 196 is setup to forward all calls to 296. So I don't get what you could just associate 296 with that DID number. also is 296 something that is the default for the voicemail or is that setup somewhere in the pbx. if so, how. i know that there are 8, 4 digit extensions that used for voicemail. so when you dial 296, it transfers to one of the 8. where is that setup in the system. i know this is long and most of these are probably questions that are dumb. I am just trying to understand why and how it works. if that makes any sence. the other thing I have noticed is the receptionist phone has 8 virtual ext's. but they were created with 4 digit ext's instead of 3. everyone in the building who has a phone has a 3 digit ext that is in the 400's or 500's. even the front desk. but it also has 8 numbers ranging from 7901-7908. I didn't know if there was a reason why. or is it just how it was originally setup. I don't want to make any changes til I understand why things are the way they are. That old rule. don't fix it until its broken definitly applies here. and I don't want to touch anything til i know what it does and why. Thanks alot for your time.

 

[OzzieGeorge]

I was hoping someone more local to you could answer you questions as this comes down to local preference. first I don't know what prpose 380 serves but do you risk deleting it. If it were physical I would suggest pegging it out to see who screams vut a virtual? You could try busying it out in CMD E50 and seeing what effect you have but that is not a good way to go.

711 was possibly set up as a distinctive voicemail pilot but you would have to check with the tech for that. As for the receptionists phone that was probably set up with a hunting group so that call would present as they would on a console. So in order to release your in-dial numbers for other uses . 7xxx nmbers have been used so as not to use up indial numbers.

I personally would have used * numbers

 

[grh959]

look at command 7600 and 7601

It looks like you are using DIGIT CONVERSION on your DID's.
The 7xx numbers are the DNIS that is sent from the telephone co.

7600>711:296 for day

7601>711:296 for night

Post back and let us know if this is what you find.

Gary

http://www.gcti.com/contact.asp

 

[neaxtester2000]

ok well under 7600 and 7601 it is set to NONE. also ext 7999. was is this. a did is assigned to it, and when you call it it picks up like if you called a fax. I think it is for dialing in but isn't setup correctly maybe? Thanks again guys

 

[grh959]

My most educated guess is that these are DNIS Numbers for your 800 toll free numbers. Do you know what route these calls come in on?

Gary

http://www.gcti.com/contact.asp

 

[neaxtester2000]

well there was a DID associated with 7999. but it wasn't a 1800. those calls come in over our t1. if thats what your asking?

 

[OzzieGeorge]

At a guess 7999 is your built in modem number check cmd 4010. you also need to see how 7 is broken down in cmd 20X (probably 200) as I notice above you mention extn 711 yet the front desk has 4 digit numbers beginning with 7. if you are going down the dnis path you should first be checking in cmd 3512 for the incoming route to see how many digits are being sent to you, then you can work out what to look up in 7600. If you are recieving 4 digits then looking up a number that matches this will show none, you need to look up one of your three digit extn numbers prefixed by a 7 to see if this is being used to get a 4 digit incoming number to a three digit extension.

You also ask how 296 gets to the 4 digit extension numbers of your voicemail. That is likely to be the pilot of a hunt group, you can check this in cmd 18 using 183 to display the group.

This seems a bit of a messy system, it is possible that the install tech used an old cheat of loading someone elses data into your system and then just tweaked it to make it suit. Messy but quick.

 

[grh959]

do you know what route number your t-1 trunks are?


Gary

http://www.gcti.com/contact.asp

 

[neaxtester2000]

The T1 is set to route 20. Cmd 200 7 breaks out to:

71 - 803
72 - 021
73 - 020
79 - 804
7A - 065
7B - 066

You mentioned dnis path. What is that? Sorry I don't know that much about telecommunications. so the terms throw me off. so that is why i am not explaining things correctly. I don't doubt the tech that set this up did a crappy job, cause i have problems with there company on a daily basis, trying to get answers about this system.

in cmd 3512 de 00 de = 3. actually 00 - 63 = 3. what does that mean?

in cmd 7600 de 711 de = none. also there are a few other ext's i am curious about. ie 380, 7999. those were equal to none also. now i did notice something while in cmd 7600.

off the subject. we got low on DID's at one time. this was when I was first handed the system. i mapped out all ext's to len's. found out who was using what. well i came across ext 570. now this is where i got really confused. it was on a len that no other phone was on. the card is a 8RSTA. len 0112-0115.

len 0112 = E201
len 0113 = 3570
len 0114 = E202
len 0115 = not in use

Ok so if I dialed 3570 it just rang. well now at this time I didn't know how did's worked. I figured if you assigned a phone to a 500 ext it would be a DID phone number. so seeing 3570, i associated that to 570. well i ended up deleting it. IDIOT!!! well i did it through matworx because I didn't know how to use moc or a phone to program. when I deleted it a warning popped up saying this will affect all ext's. but there wasn't a way to go back, it was just a info window and the ext had been deleted. i haven't noticed any thing different with the system. after I learned how did's worked I looked at 3570 and it went to 3570 unlike the rest or our setup. usually it goes like 3569 = 569. the reason I bring this up is because in cmd 7600 while I was nosing around I decided to check that ext and in cmd 7600 de 3570 de = 3570. what did I do, any info on this that you could provide would be greatly appriciated. i mentioned this to the company that install the pbx and they said a ext can't be associated to that 8RSTA card.

here are some questions off the subject, i hope you don't mind.

1) In cmd 0701 there are 24 lines set. d100-d123. then under cmd 0702 there are 4. d100-d103. 0701 is the t1 and 0702 is the pots lines. but how is it that d100-d123 is grouped under trunk route 20, or that d100-d103 is grouped under trunk route 10.

2)in cmd 3500 de 10 de = 00
cmd 3500 de 20 de = 00
cmd 3500 de 21 de = 00
but everything else is = 15. now I was playing around in here and I know that 10 = pots and 20 = t1. But 21 ??? so I set it to 15. after that anyone calling out would go over pots only even though in lcr it is set to do t1 first. can anyone explain why and what i did. I that is works because 21 = 00 but don't know why or how.

3) I setup toll restrictions as well but i was looking through service restrictions and (like i said i don't understand some of the terms) wanted to go through that and set it up. But don't like i said i don't understand some of the terms. Is there anything that explains those options. I see that there are up to 15 customizable groups. were just gonna use 1 for all phones. but wanted to just know what they all did and make sure it was all correct.

i know this is a very long post. sorry bout that.

-ozziegeorge- I wanted to thank you again. you helped me with lcr and i was able to go through the whole lcr and set it up correctly. so.. THANKS!!! and -gary- you have also been a great help. You have both replied on most of my postings. thanks...

 

[OzzieGeorge]

Glad I was able to help with the LCR problem, When your thread just disappeared I did wonder.

This could be even more complicated though. First when I said “dnis path” I meant go down the line of is this a dnis problem. It appears it isn’t so lets forget that for the moment.

Cmd 3512 de 20 de giving 3 tells us that on route 20 you can expect to receive three digits from the exchange. This implies that you have use of the 400 and 500 range of numbers and anything else is either used for a way of achieving some other end than getting to an extension or is just garbage left over from this being someone elses data tweaked to get you working. This brings us to extn number 3570, this is the smoking gun for that assumption. The 8RSTA card is a register card, what that means is it is the card which is used by the system to interpret or generate tones for dialling and all analogues and pots lines use it on a periodic basis as needed. So if you are still with me you will understand that there is no way an extension should be programmed to it.

Whilst I don’t suggest you delete anything I think you can assume that the 3xxx numbers shouldn’t be in there (unless anyone knows better) and also other than for the console where a bit of recycling seems to have gone on (using numbers to hand instead of doing the job properly) it seems as if the 7xxx range is not doing much. The 7xx range however could be useful if you are still short of indial numbers as you could use 7xx numbers for any outgoing only extensions you have (like dial out modems) freeing up any indial numbers that may currently be used by them.

I am concerned at your comment that in CMD 7600 de 3570 de you get 3570 as that should only be a 3 digit field in the newer systems and in the older the command is 760 so in order to clarify things for me can you say whether you use 3 digit or 4 digit len numbers.

In your off subject questions

1) There is a conflict in the numbers you supply as you say d100-d123 is in route 20 then say d101-103 are in route 10. They can’t be in both, can you check this again in Cmd 3000. Again I believe this is either an error or a hang over.
2) First I need to explain a little of how ISDN (T1) works and this is a little complicated as we use the ETSI (European) standard which varies a bit from yours but I’ll try. Very basically with a T1 service you get a number of channels, predominantly they are what is known as “B” channels (used for lines) but there is also one or two “D” channels (used for essential signalling to support the B channels) We get 30B plus 2D yours gives twenty odd now if you use cmd 3000 and step through d100 to d123 you should find all but one channel is programmed to route 20. I believe you will find the other is programmed to 21 and this is your D channel so when you set it to 15 you essentially told the system the D channel is not used and put all your B channels (T1 lines) out of action.
3) Service restrictions are groupable facilities for example if you only wanted the MD to be able to use DND he would be given a different SFC (service feature class) each class 00-15 can be customised in Cmd 15. One good one is 1556 which can be set to decide who can get into CAT mode.

Finally check what you think are the pots as you referr to them as being programmed in Cmd 0702 and that isn’t where pots as I understand your terminology are programmed. 0702 is used for basic rate ISDN (2b plus d) sorry I am unsure of your name for that (would it be T2)

I am still a little unsure about your numbering plan though as looking back over your post, you speak first of extn 570 then 3570. Do both exist or not.

Hope this helps

 

[OzzieGeorge]

Just had another quick look at 7600 and at Gary's comments above. This could be a case of software differences between there and here.

Here in Cmd 7600 de extn No de you assign a conversion block then in 7601 you say where that block goes in day mode and in 7602 where it goes in night mode. There are other possibilities but we wont go into those here. I am unsure about how far you are going in interpreting the information so it could possibly be easier if you check with your carrier how many digits they are sending you.

Perhaps Gary could comment

Also you earlier say that 7999 has a did assigned to it? Can you explain what you mean by this? How is a did assigned?

Sorry if these are hard questions but I don't want to lead you the wrong way.

 

[neaxtester2000]

ok first off, about the lcr post, i got kicked i think cause i posted my email address. i apologize for that, didn't know you couldn't do that. i tried to write the site and apologize but no one responded. your post did help, it just took me reading it 50 times to figure out how it worked. but I got it, so thanks again.

now a few posts ago you mentioned the 296 ext. using cmd 18 to display the group. well if I go to cmd 183 de 1 de = END. I don't know what that means. (oh, i don't know most of these commands, so when you guys tell me to use one, i open my command manual and try to figure out data to end to get answers I need. I got all the time in the world.) The 296 ext isn't a big deal just curious how it worked. i am sure that 7950-7957 are grouped as voicemail lines.

ok, you say in cmd 3512 that 3 tells us that you can expect to receive 3 digits from exchange. now in the command manual it says 3 = 4 digits. also you say exchange, does that mean the phone company's central office? I don't get what you mean, "use of the 400 and 500 range numbers" ok about the ext 570/3570 i apologize my post was a little confusing. I was trying to get it all in before leaving work. 570 and 3570 are 2 different occurances. not that I look into it more. I will start with 3570. we rent subscriber code 3500-3599. now originally those were setup in cmd76 like this.
3500-500
3501-501
etc. now the 500 is our internal ext's. in the beginning we only had 50 or 60 phones. so there were plenty of 500 ext's to give out. well subscriber code 3570 didn't got to 570, it went to 3570. which made me wonder. all internal ext's were 3 digit except voicemail (7950-7957) and the ext's for the receptionist (7901-7908). so 3570 was just wierd. I didn't know what purpose it served. thats all.

now 570. i opened a len listup that I saved before i deleted ext 570. my last post says on len 0113 = 3570. that is in correct. len 0112-len0115 is on a 8RSTA card. but it wasn't 3570 on len0113. its ext 570 on len 0115. so in the len listup this is what it reads.

7/24/2003 9:42:46AM
LEN Data Equip. Description
0112 E201 DTMF DTMF Receiver
0113
0114 E202 DTMF DTMF Receiver
0115 F570 DTERM DTerm

now you and our pbx installers say that is incorrect but this is a post directly from a listup ran from inside of matworx. and when I deleted that ext, matworx prompted me telling me that, this change will effect all ext's. I dunno, if you have any ideas that would be great. if not no bigge.

the way i have the system setup currently is ext's 5xx are for people. 4xx are there virtual lines. ie 550 is primary, and 450 is secondary. now 150-180 are where i put modems that dial out only. besides that ext 380 & 711. i don't know what they do. about 7999, rumors in my IT dept, say it was going to be used for dialing to the pbx and making changes but the pbx installers couldn't get it working. now i was incorrect on another thing. ext 7999 is very wierd. the only thing i found about that ext is subsciber code 3589 = 7999. when i do a len listup, its not on there. there is no len associated with it. but i can dial it and it rings twice then picks up like if you were calling a fax machine. i am puzzled.

you talk about indial and outdial ext's. could you give more info into this. this is confusing to me, or maybe i just am not reading it correctly. you mentioned that I could use the 7xx for out dialing ext's only. the only way i have been limiting ext's from dialing out is by cmd 1201(trunk restiction classes) is there another way?

you talk about the old and newer systems. i have read that the newer ones add a zero to some commands. when you told me to look up 7600. i did. now cmd 760 is did conversion for day mode and 761 is did conversion for night mode. but when you said cmd 7600, it gives the same results. so i assume they are 1 and the same. So maybe both commands work with our system? our len numbers start at 0000-0191. We have 3 Pim's. I hope this helps.

Off subject questions:
1)well question 1 and 2 are pretty close to the same subject so i just comment on both.

here is a cmd listup of cmd 07:

DTI Trunk/ISDN Trunk Assignment

Command First Data
0701 0800 D100
0701 0801 D101
0701 0802 D102
0701 0803 D103
0701 0804 D104
0701 0805 D105
0701 0806 D106
0701 0807 D107
0701 0808 D108
0701 0809 D109
0701 0810 D110
0701 0811 D111
0701 0812 D112
0701 0813 D113
0701 0814 D114
0701 0815 D115
0701 0816 D116
0701 0817 D117
0701 0818 D118
0701 0819 D119
0701 0820 D120
0701 0821 D121
0701 0822 D122
0701 0823 D123
0702 0800 D100
0702 0801 D101
0702 0802 D102
0702 0803 D103

Listup for PBX whose version is 2000IVS
Thu Feb 24 13:07:00 2005

now if cmd 0702 d100-d103 isn't pots what are those 4 lines?
in cmd 3000

cmd3000 de 001-004=10, 100-122=20, 123=21.

so i guess i don't understand how from cmd 07 do you get to cmd 3000. there is a step i think I am not seeing done here. how does cmd 3000 know cmd 0701 is the t1 lines and 0702 is the pots. i am guess that 0702 is the pots because we have 4 pots. and they are set to route 10 in cmd 3000. sorry for my lack of knowledge I am sure this must be hard to understand.

3) i kinda understand the purpose of the service restrictions. I was just curious if there was some documentation explaing all of the settings/options in that can be changed. i know how to change them, i just don't know what the options do.

Thanks again for replying. hope I clarified things here. well to the best of my knowledge.

 

[neaxtester2000]

Oh here is another off the wall question. Some of the ext's in the building are not allowed to call out except to 1-800 numbers for credit card authorizations. So using LCR toll restricions. I set that up. also they are not able to receive calls except for other ext's. Here's the wierd part. In cmd 1212 you set the subscriber code. What you want the last 4 digits to show up as on caller id. ours ar all set to the same 4 digits. but the 6 ext's that are setup to only call 1-800 numbers don't show that data on caller id. see I forward my calls to my cell phone when I leave work. when someone at work calls my ext, it forwards to my cell with caller id data that is our company phone number. but when someone from one of those 6 ext's calls it shows up unavailible. any ideas why? only thing I could think was because those extentions are restriced from calling out, when they dial my ext and get forwarded they are not sending the caller id data. just something i noticed. thanks again guys...

 

[OzzieGeorge]

Briefly in cmd 183 de (extn No) de should show the next in group then de again and again until you see end. After each de you will see the next in the group.

As for 3512 it’s a doh! Moment. I don’t know how many times I’ve been tripped up by that one. The Japanese penchant for 0 got me again. And because of that mistake I assumed you were using the 3 digit number ranges.

The reason I asked the number of digits in your len numbers is due to differences in naming between there and here. From what you tell me you have what I would call a 7400ICS 120 we only went to the name IVS when they shortened the len numbers to 3 digit and made it IP capable.

When I refer to indial extensions it means extensions that can be called directly from an outside party without the intervention of an operator, as in your 3500 (500) numbers. As for extensions that can dial out yes there is another way of totally preventing external calls using tenancy but it isn’t worth going into that here.

Your central office = our exchange

F570 was programmed in an incorrect location (where a register is) and when you deleted it matworks would have warned you because if you delete a register it does affect all stations. You were however correcting a mistake so don’t worry about it.

0701 is where you assign T1 lines ( what we call PRI which stands for primary rate ISDN and gives in your case twenty odd channels) and 0702 is where you program what we call BRI (Basic rate ISDN) which gives 2 channels (plus a signalling channel) I don’t know your name for this type of service.

If you are looking for your pots, they are programmed in Cmd 10 just look for d001- d004 in there or look for a 4cot card in the system to lead you to them. You do seem to be confusing d101- d104 with d001- d004

The link between 0701, 0702, Cmd10 and 3000 is the “d” number so if you assign d101 in cmd 0701 you can’t use that number in Cmd 10 (the reason you see what you do in Cmd 0702 is that you are using the BRI command but telling it to look at the PRI card 08 circuits 00 to03) As for how it knows what type of lines they are you have to remember that it isn’t Cmd 3000 it is actually Cmd 30YY so in 3002 and 3003 you tell it what kind of line it is dealing with for day or night modes data 18 being for ISDN lines. You also tell the route what lines are in it in Cmd 3500

The reason you can’t find 7999 against a len is because the built in modem number is assigned in Cmd 4010 de 1 de so from this if you wanted to access the RDA modem from home you would dial in to 3589. The fax like tone is the modem answering you.

Your off the wall answer is that the system does not send a caller ID for a forwarded call as it does not truly know where the call came from. I believe a request has been put in to Japan to enable the passing through of the original callers ID but that feature will probably not be made available to older systems. That said it does give info for an extn forwarded on your own system as it is that extn that is calling you but because you have nothing set for these extns it has nothing to send. I would recommend setting up a virtual extn then make it busy using Cmd E50 you can then set these extns to send that ID safe in the knowledge that anyone else who receives that ID will never be able to dial it back.

 

[mextera]

Recomendation use a single post per problems to mant things here to look at giving me tired head.

Toll restriction is easy to do lets start this on another post. Give specific extensions and trunk routes.

 

[OzzieGeorge]

Mextera

most of these items are related. You need to know which are your indial lines to check how many digits are in use and so on. Those conversing here understand or ar trying to learn. We already dismissed the subject of Toll restriction as that was only an aside and even that was really about SFC not RSC.

Sorry about the tired head so if you want to know about Toll restriction feel free to start a thread and I will try to help.

 

[grh959]

Digit Conversion. Here is my feeble attempt at explaining it:
THIS IS AN EXAMPLE ONLY. DO NOT CHANGE YOUR TABLES UNTIL YOU UNDERSTAND DIGIT CONVERSION

lets say 7999 is the last four digits of a DID number and we will assign it to location 000

Command 7600>7999 de 000

CM 7601 and 7602 are for day and night destination respectively.

CM 7601 > 000: 300
In day mode 7999will terminate to Ext. 300

CM 7601 > 000: 300

In night mode 7999 will terminate to ext. 300

This is useful for Live Anser during the day and for Auto Attendant at night as the DID could be pointed to the Voice Mail Pilot number while the system is in night mode.

There is a very stron chance your 1-800 numbers are sending a DNIS (similar to a DID) then the DNIS is pointed to an extension via Digit Conversion.

In your case you have a 2000 IVS So you do not use the commands the same

7600 for day mode
7601 for night mode
You do not use a location, you just enter the DID then the ext.

7600>7999: 300
7601>7999: 300

If you use MAtworx do a listup for the digit conversion to get all the info and you will see where everything is going.




Gary

http://www.gcti.com/contact.asp

 

[OzzieGeorge]

Gary

Correct for the 3 digit len software but this is a 4 digit and hence older version using cmd 760 not 7600. However once again there could be differences between your versions and ours.

 

[grh959]

760 and 761 are correct. No continental differences. Sorry for the wrong info. Trying to stay on top of the new for IPK, IPS and 2400 along with the spectrum of VM that NEC offers stretches the mind. I do not retain the old info as I need the memory space for the neww.....DOH!

Gary

http://www.gcti.com/contact.asp

 

[OzzieGeorge]

Gary

Both fallible obviously (my error with the zero) and with all the changes I am actively considering doing my CCNA. I always thought I would see my career out on traditional PABXs. Now I know how the dinosaurs felt.

As the joke says...... Please teacher may I be excused, My brain is full!