I have a user that claims to be overhearing another users conversations over the intercom. One user is calling out dialing 9 then 201 xxxx reaching a cell phone. At this point the other user is claiming to hear the conversation over her intercom without touching the phone. Any ideas?
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NEAX 2000 IPS user overhearing conversations 1
- Thread starter Tercous
- Start date
Is the cross-talk only happening through the intercom?
If doing what Ozzie said doesn't help, check the cabling all the way back to the frame, most cross-talk is created by having bad/loose connections.
You can talk about us, but you can't talk without us.
If doing what Ozzie said doesn't help, check the cabling all the way back to the frame, most cross-talk is created by having bad/loose connections.
You can talk about us, but you can't talk without us.
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1
- #4
This is an issue that goes back to the IVS.
The default numbering plan includes the access code 66 for background music. If the user goes off hook and accidently dials 662 for example the station is set to play music from the trunk assigned to BGM location 2. As there is no trunk connected to this port (as it is not assigned)the MP appears to go looking for an active trunk. Hense for no reason you will all of a sudden hear a conversation out the speaker of an idle set from a trunk with a call in progress.
Also if you actually have BGM and the user cancels their music by dialing 66 + another sourse without an input instead of #, you get the same issue. There are 10 programmable sourses.
So if this access code is available in the system you need to go to all station sets and dial 66# to cancel the BGM at all sets. Then go into CM 200>66>CCC to stop this from happening again.
Or if you actually have BGM make sure that CM484 is assigned to the so that the only thing that turns off the music is the 66 + # by having all sourses (0~9) set to the music trunk.
The default numbering plan includes the access code 66 for background music. If the user goes off hook and accidently dials 662 for example the station is set to play music from the trunk assigned to BGM location 2. As there is no trunk connected to this port (as it is not assigned)the MP appears to go looking for an active trunk. Hense for no reason you will all of a sudden hear a conversation out the speaker of an idle set from a trunk with a call in progress.
Also if you actually have BGM and the user cancels their music by dialing 66 + another sourse without an input instead of #, you get the same issue. There are 10 programmable sourses.
So if this access code is available in the system you need to go to all station sets and dial 66# to cancel the BGM at all sets. Then go into CM 200>66>CCC to stop this from happening again.
Or if you actually have BGM make sure that CM484 is assigned to the so that the only thing that turns off the music is the 66 + # by having all sourses (0~9) set to the music trunk.
OzzieGeorge
Programmer
Pave
Nice response I suspected something like that but hadn't heard it was a common problem. I will watch for that in the future. The biggest problem I have is a number of sites near a radio transmitter. We havve actually found a cheat way of cancelling the induced noise by wrapping the jumper 10 times round the frame (sort of a do it yourself choke) but it does get a little crowded on the frame.
Nice response I suspected something like that but hadn't heard it was a common problem. I will watch for that in the future. The biggest problem I have is a number of sites near a radio transmitter. We havve actually found a cheat way of cancelling the induced noise by wrapping the jumper 10 times round the frame (sort of a do it yourself choke) but it does get a little crowded on the frame.
- Thread starter
- #6
OzzieGeorge
Programmer
Buy a disconnect Krone plug and you can work from the frame with a spare dterm. I think you will find that if it is turned on before it is disallowed it will remain on.
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