NCP500 PC Programming a Dial plan to select Dedicated LCOT Ports 1

[ugh138]

Hi,
A Client has the requested the ability to select a specific outgoing line based on a dialed prefix. They want to be able to select between the 4 ports on a LCOT4 and 1 Sip Trunk. At the moment they are programmed in a Hunt group starting with port 1-4 and then the sip line. Unfortunately it has been awhile since I have done this on Panasonic so any help would be appreciated.

 

[jonjoeni]

What system, You say a dialed prefix is this the first digits of a number such as 07 for a UK mobile. Then you would program under ARS to that trunk. Or is it an Account Code for different customers to dial out on their behalf. Please give us additional information

 

[ugh138]

At the moment the client only uses KX-TCA174 wireless dect phones. They dial 9 and then the phone number to make an outgoing call. When this happens, the NCP500 attempts to dial out on the first Line of the Hunt Group which is programmed as the 1st Line of the LCOT4. If this line is in use, the NCP500 uses the 2nd Line of the Hunt Group, which is the 2nd line of the LCOT4. this is happens for all four lines of the LCOTS and if they are all in use, the NCP500 uses the SIP line. This functions as basic outgoing hunt group.

What the client would like is the ability to manually select which line they are using to make an outgoing call. I have done this before on other systems where the user dials 91 to use the first line, 92 to use the second and so fourth.

My question is how can the Panasonic system be programmed to allow the client to manually select what line they use for outgoing calls?

 

[jonjoeni]

You could assign the flexable keys on the phones to the lines or you could dial the line access code 811,822 to the best of my memory

 

[cwc3]

Sounds like you need to set up you ars tables properly
which was covered in the training.There are examples in the manual and help files.

 

[ugh138]

@ CW3 - I haven't programmed Panasonic in a year+ so forgive me if I forgot what was/wasn't "covered" in Training. Reminding me of the training curriculum is pointless. ARS tables weren't even close.

@jonjoeni - I remembered that this was achieved by using Trunk Groups. The Client is happy with using the right Flexible key on the KX-TCA174 to be able to select which line they would like to use for outgoing calls. My question was pertaining to Trunk Access Groups which I had unfortunately forgot the name of. Let me remind the forum that Trunk Access groups allow you to place specific Trunks into a group and the default programming of the NCP allows you to dial 8xx to select what group you would like to use. Specifically we have, POTs and Sip Trunks. We have placed the POTS into Trunk Group 01 and the SIP trunks into Trunk Group 02, When the user wants make out going calls on the POTS trunks, they Dial 801 if they would like to use the SIP trunks for outgoing calls they dial 802. Thanks for the refresher

 

[cwc3]

if you have ars set up properly the system would know what trunk group to send the call

 

[obtsystems]

CWC3 is correct, the only way to do this is with ARS. especially with a cordless phone

 

[cwc3]

I am glad that cowboys are not allowed to sell the ncp here in the states!

 

[ugh138]

@ CWC3 & obtsystems - The title of the post is a little mis-leading but yes ARS does answer exactly what I have asked in the title. Unfortunately ARS is not the solution for the 2nd question that was re-phrased later in the thread. The client wanted to manually select what line they were using on the cordless, and especially did NOT want to have Automatic Routing. ARS is not even turned on in this installation nor does it need to be turned on. There is a fundamental difference between manually selecting the trunk and the NCP doing it automatically via ARS and I admit that I confused the two at the onset of this post.

@ CWC3 - We usually ignore the Panny Playschool kit and let the Panny Boys play with it. Admittedly, I only picked up the Panny Certs to support clients during migration. I'm not brand loyal but since I have been Cisco Certified for many years over Panasonic, the majority of my installs are Cisco. Fortunately our client has bought into Cisco and the specific division still using the NCP-500 will not be migrating for another 6 months. Forgive me for trying to help a dying cause but the client did not want a complete change of call routing when its being ripped out in a few months. Hell, we even registered and fully provisioned Cisco SPA504Gs to the NCP-500 because their previous Panny Vendor over sold them SIP licenses.

 

[cwc3]

Call the help desk next time since and don't expect to come back here and get free tech support from anyone here since you are clearly not a respectable Panasonic vendor and taking work from the company that sold the equipment and are too lazy to open a the book or the software to find trunk group access codes I am embarrassed for you...

 

[jonjoeni]

& not a star in sight. Boo Hoo

 

[obtsystems]

If he wants to sellect trunk groups you will have to dial 801 and 802, or set up buttons for trunk group keys

 

[cwc3]

& not a star in sight. Boo Hoo"

I am not sure what that means ??

 

[ugh138]

@ CWC3 - let me spell things out for you in a more clear, concise way because you are making a lot of assumptions that almost makes me think that you can't read.
1. A "respectable" vendor wouldn't allude to the British/OP as "cowboys" and that things are done better in the "states". for your information I am an American working in the UK. If you made this comment in front of one of our clients, you would have been dropped as a vendor immediately. Its unfortunate that you can't handle when someone tells you that you are wrong. What really is embarrassing is that you think you can use the anonymity of the forums to make half-ass insults to distract from the fact that you were wrong.
2. I didn't ask for "free" tech support I asked for a solution which would help me remember what a feature was. Once I remembered what Trunk groups were, then it was straight to the manual for a refresher. I'm not even programming this system. You obviously didn't read the whole post before attempting to answer, assumed that the client was using ARS and suggested the wrong answer based on that. and you're telling me to "read the Manual"
3. "you are clearly not a Respectable Vendor" this statement doesn't make any sense. I never said I was or worked for a vendor. Actually I work for a Consultancy. I/we are not brand loyal when writing our specifications and it is actually part of my job to weed out all the BS that the Vendors try to sell the client. WE deliver the best solution for our client's, not our pockets and know exactly why were specifying one Manufacturer over the next.
4. "taking work from the company that sold the equipment" Business is business and if you can't meet your client's specification then you don't deserve the work. As consultants we not only create the specification but also have preferred suppliers to deliver it. The original Panny vendor is out of the picture on this job because a. they ripped off the client overcharging them for a system that was over specified and b. The division that was using the NCP-500 must now be included in the Companies Global IT schema which is based on Cisco. Its unfortunate that you can not see outside your Panny box and realize that it is not the solution for everyone. We have actually specified Panasonic for other smaller jobs, which our other team the "Panny Boys" handle. Unfortunately, since they have been unavailable I thought I would have a go on the forums.
5. I think you have confused laziness with forgetfulness. Please read the dictionary to correct your assumption that I did not look in the manual. When you forget what something is called, how are you suppose to look it up in manual? By your logic the manual must be with me 100% of the time to reference at any given point should I have a question about a forgotten feature that I haven't used in 1+ years and because I don't meet this logic, I am lazy. Anyone, that responds with "read the Manual" is just trying to cover up the fact that they themselves would have to read the manual to answer the question and think that they are actually helping by stating the obvious.

@ jonjoeni - you got your Star, thanks for the reminder

@ obtsystems - Thanks for re-posting what I had written in my third post.

 

[cwc3]

BLAH BLAH BLAH are you still her Mr rationalizer ???
This is you talking to the client "I don't have answer right now but I will get back to you" 2 weeks later ....Hmmm what to do I could call tech support but don't want to seem stupid ...Hmmm I could flip through the book nah I don't have time for that I have more important consultant stuff to do ...I'll google it....2 hours later tek tips this is great I can hide behind a monitor and a keyboard and wait for an answer....look how much time and bandwidth you wasted when you could have opened a pdf went to the index and clicked on "T" for Trunk !

 

[obtsystems]

ugh138, I am sorry, I was responding to your 4th post, take it as you like, I missed part of the post, but hey, thats life, I am too long in the tooth to worrie about petty comments, I hope it works out for you.