bigglesnz11
Technical User
Had a customer call in, they had just had caller ID activated on their trunks (POTS) and on an incoming call the calling number shows up , but not the name associated with the caller ID ( which is set up in the speed dial table) It should just work. so I tried the setup on our own NCP ( which has SIP trunks ) and I have a similar situation, I can place a call to my DDI and I get calling number but no name, call another DDI and I get Name and number. I have gone thru all settings in the mtce console and compared settings , but cant find any differences. Any Ideas?
NCP 500 with SIP trunks and running V7 software, KX-7433 keyphones and connected to DHLC4 card
NCP 500 with SIP trunks and running V7 software, KX-7433 keyphones and connected to DHLC4 card