Greetings, experts!
I'm wanting to duplicate the call flow for a group of users based on what another group already has (programmed by CPE provider, AT&T). It goes something like this:
Calls come into x5681, an ACD that is NCFW to 5680.
x5680 is a virtual DN programmed on 200-0-4-25, that HUNTs and FDNs to x4706.
It controls the LHK3 so calls roll from x5680 (primary DN on this set)up three more numbers...and these appear on some other phones, not as primary DN on the other sets.
x4706 shows as an MCDN with NCFW 67200021888XXXxxxx (see TNB below). Based on my notes on our dial plan, 672XXX are route access codes. The 888XXXxxx is the external third party answering service to which the caller is transferred if busy or no answer. Our trunks are ISDN PRI. I believe this was done this way to assure consistent external transfer completion. These call flows both deal with Community Mental Health callers.
TNB of the x4706 MCDN follows:
TYPE ACD
CUST 0
ACDN 4706
MWC YES
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 672000218882541409
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
HOML YES
RDNA NO
LABEL_KEY0 NO
ACNT
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE
So, after all that, and understanding that I've never really dealt with nor can say that I fully understand route codes, here are my questions:
1. If 672000 is a route access code and 888XXXxxxx is the 10-digit phone number, what is the 21 in between them?
2. If I duplicate another MCDN for the second call flow, can I duplicate the NCFW number (67200021), or do I need to choose a different number (67200020 instead of 21?) to avoid conflicts between the two call flows? (The second call flow does dial a different external number to a different third party answering service.)
I'm wanting to duplicate the call flow for a group of users based on what another group already has (programmed by CPE provider, AT&T). It goes something like this:
Calls come into x5681, an ACD that is NCFW to 5680.
x5680 is a virtual DN programmed on 200-0-4-25, that HUNTs and FDNs to x4706.
It controls the LHK3 so calls roll from x5680 (primary DN on this set)up three more numbers...and these appear on some other phones, not as primary DN on the other sets.
x4706 shows as an MCDN with NCFW 67200021888XXXxxxx (see TNB below). Based on my notes on our dial plan, 672XXX are route access codes. The 888XXXxxx is the external third party answering service to which the caller is transferred if busy or no answer. Our trunks are ISDN PRI. I believe this was done this way to assure consistent external transfer completion. These call flows both deal with Community Mental Health callers.
TNB of the x4706 MCDN follows:
TYPE ACD
CUST 0
ACDN 4706
MWC YES
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 672000218882541409
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
HOML YES
RDNA NO
LABEL_KEY0 NO
ACNT
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE
So, after all that, and understanding that I've never really dealt with nor can say that I fully understand route codes, here are my questions:
1. If 672000 is a route access code and 888XXXxxxx is the 10-digit phone number, what is the 21 in between them?
2. If I duplicate another MCDN for the second call flow, can I duplicate the NCFW number (67200021), or do I need to choose a different number (67200020 instead of 21?) to avoid conflicts between the two call flows? (The second call flow does dial a different external number to a different third party answering service.)