We have 3 CCMS and 1 NCC
I have a problem with the NCC between site B and C.
We can call each site using sip, ext to ext, it works fine.
The network skillset between A and B are working.
But calling site C DDI and queueing to site B, the phone rings at site B but there is no voice.
C calling B over sip works fine.
I believe it’s not a network issue since the phone can call each other when they dial directly over SIP. If we call the callpilot over sip we can hear the message, so I beleive TLAN to Voice Vlan connectivity is ok.
I don’t know where we should look at, is there something to do on the NCC server ? I have review the logs but it doesn’t show anything relevant.
How important is the NACD setup ? Would it work without it ? I have review the NACD setup, what's the timer for ? It's set to 0
If the NCC is working correctly, does the NACD setup is used by NCC to route calls ? I would like to understand what's needed and where I should look at.
thank you
Sam
I have a problem with the NCC between site B and C.
We can call each site using sip, ext to ext, it works fine.
The network skillset between A and B are working.
But calling site C DDI and queueing to site B, the phone rings at site B but there is no voice.
C calling B over sip works fine.
I believe it’s not a network issue since the phone can call each other when they dial directly over SIP. If we call the callpilot over sip we can hear the message, so I beleive TLAN to Voice Vlan connectivity is ok.
I don’t know where we should look at, is there something to do on the NCC server ? I have review the logs but it doesn’t show anything relevant.
How important is the NACD setup ? Would it work without it ? I have review the NACD setup, what's the timer for ? It's set to 0
If the NCC is working correctly, does the NACD setup is used by NCC to route calls ? I would like to understand what's needed and where I should look at.
thank you
Sam