NBX v3001 new phone account: all incoming calls directly diverted to voicemail

[ltpitt]

Good morning (or evening) everybody!

Here's my problem: I've added a new user in our NBX v3001 3com (now hp) and all the incoming calls are diverted, without ringing, to the voicemail.

The phone is a Sip Endpoint Terminal and I really don't have a clue why this is happening since I've installed other identical phones without troubles.

I've also tried deleting and re-adding the user and changing the extension: nothing.

Any hints to solve?

 

[bradent]

Have you tested it from the Dialplan to see what the phone system is doing with the call when you dial the extension? Have you checked the call forward settings under the user profile? Is the phone able to dial out?

 

[ltpitt]

My dear friend...

My beloved user set is phone to DND (Do not disturb).

Now he's in the cellar.

Forever.