NAV10CE subnet problem

[cricket]

I have 2 subnets being serviced by SAV10.

The server acts as virus server, mailserver (MDaemon) and internet access control (Wingate).
It has 2 NIC's one for the outside world and the other internal with an IP of aaa.bbb.45.100

All computers on the aaa.bbb.45.* subnet (same as server) work fine for email, internet, and virus updating.

The computers on a aaa.bbb.44.* subnet are fine for email and internet access, but not for communicating with the server. I can install the clients remotely on this subnet, but updates are not working. Routing seems OK.


Is there an issue with 2 NIC's in the NAVCE10 server?

Or is it something else? I would welcome suggestions.

 

[oggywan]

SAV only likes to talk to computers at the side of 1 NIC... not 2. It sounds like you have SAV server listening on the internet... that's just bad in my opinion.

I recommend using a decent VPN solution, and clients on the outside world should be able to check in with your server just fine. It is way more secure as well...

 

[cricket]

I finally found a resolution on the Symantec website
Document ID:2002091816400248

Title:
Communication problems with a parent server with more than one Network Interface Card



Solution is by adding information to the Client registry to point the client to the correct Parent IP address.

· To create the ParentIPAddress registry key

1. On an affected client, use the Registry Editor to find the following key:

HKEY_LOCAL_MACHINE\Software\Intel\Landesk\VirusProtect6\CurrentVersion

2. Click Edit > New > String Value.

3. Type ParentIPAddress for the name.

4. Click Edit > Modify.

5. Type the IP Address for the internal NIC.

6. Exit the Registry Editor.

Restart the computer for changes to take effect