NAV on Exchange5.5 breaks Outlook synching

[ShackDaddy]

I finally figured out why I have had severe troubles with some of my users (running Outlook 2000 on Win98) synching their Inboxes to an offline folder. I stopped the NAV for Microsoft Exchange service on my Win2K/E5.5 server and once the service stopped, I could synchronize without problems. Once I started the service again, however, I would log the following error:

9:24:20 Synchronizing Mailbox 'Bozo Motli'
9:24:20 Synchronizing Hierarchy
9:24:21 Synchronizing Favorites
9:24:21 Synchronizing Folder 'Inbox'
9:24:28 3 item(s) added to offline folder
9:24:28 Error synchronizing folder
9:24:28 [80004005-501-0-550]
9:24:28 The client operation failed.
9:24:28 Microsoft Exchange Server Information Store
9:24:28 For more information on this failure, click the URL below:
9:24:28

http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-0-550

9:24:28 Synchronizing Views
9:24:28 Done
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The only vaguely related comment I could find on Symantec's site about the problem (document ID 2001041711205448) implied that an Exchange server running NAV is unable to synch up .txt files with offline folders. I can't confirm this myself at this point, but I know that the problem has something to do with synching attachments. I'm going to call Symantec about it.

ShackDaddy

 

[yizhar]

HI.

Have you tried updated to latest versions?

I would have try to:
(re)apply SP4 for Exchange.
upgrade to NAVMSE 2.5 (or is there a newer one).
Check the VAPI/MAPI configuration of NAVMSE.

Bye
Yizhar Hurwitz

http://come.to/yizhar

http://teachers.sivan.co.il/yizhar

 

[ShackDaddy]

I found a fix for this issue on Technet. It's article (Q269439) and it involves changing a registry entry in HKLM\System\CurrentControlSet\Services\MSExchangeIS\VirusScan called OpenRetryDelay.

ShackDaddy

 

[wkirkland]

I have run into this several times. The issue has to do with NAV for MS Exchange Server. You need the latest verion and build - which is 2.17 (Build 75). Version 2.12 won't work. In addition you have to turn on Background scanning.

To get the download you have to call Symantec and have them send it to you (along with a bunch of secret codes). It is not available to standard download browsing.

You will have to uninstall your current version, re-boot, and install the latest version.

Will Kirkland