NAV Icon (VPTRAY.EXE) disappeared off 80% of managed clients

[rotoso]

We are running NAV 7.6 Corp edition with a parent server and approx 670 clients. The server has been set to show the icon and has been that way for approx 18months. No one has touched the server and the setting is still set to Show the VPTRAY icon. All the clients otpions are locked down.

Friday everything was fine but over the weekend something must have happened because Monday morning the VPRTAY icon started dissapearing of a lot of machines but not all of them.
The defs are current and there are no virus' being detected on the clients. When I double click on the VPTRAY.exe program in Program Files/NAV it runs and is happy again until the next log off.

The Norton service is running and the RTVSCAN.exe is also running under Processes. However when you run NAV from the Start menu you do not see the tick inside the "Load NAV Services" check box.

Cheers to anyone who has seen this and can possibly shed some light on the situation...

 

[jdeane]

All you need to do is to copy the grc.dat file on to the local pc.

The quick easy why of doing this is to copy a file from your orginal install CD called grcdrop.exe into your \\server\vphome folder, you may need to go in via the explorer c:\program files etc as the share may be read only.

in the user netlogon script execute \\server\vphome\grcdrop.exe

this copies the grc.dat that is in the same folder as grcdrop.exe file and places it in the correct location on your users pc, it does not matter which OS they are running as it will find the correct location.

then relax and your clients will start to reappear.

Jon

 

[rotoso]

Hi Jon,

Thanks for your reply.
The machines themselves were not disappearing ( I take it your thinking they were disappearing from the SSC), the VPRTAY icon on each machine was.

The reason for this was that a MS SMS client uninstal ran on friday, this wiped the Registry key which contains the VPTRAY.EXE value and a range of other values within it. Therefore when the machine boots up the program is not run.......neither are other program such as the quicktime tray icon, and various other applications (but not servcies)
This key can be found under:
HKey Local machine\software\microsoft\windows\current control set\run
Cheers,
Patrick.