NAV 2003 Error 1003,9

[arijitghosh]

I have windows 2000 and Norton System Works which includes Norton Antivirus 2003.

I am using Outlook Express 6.0 I have set the option to scan both incoming and outgoing email.

I don't have any mail in my Outbox or Sent Mail folder.

But Norton Antivirus is repeatedly showing "Scanning message 1 of 1" as if it is trying to send some mail. This dialog box when working correctly pops up once at a time. However, it is now popping up about 7 or 8 times at one instance. It is trying to send email to strange addresses.

There are no addresses in my address book.

I am getting errors like

Error: &quot;Your email message to <email address of recipient> with the subject <email subject> was unable to be sent because the connection to your mail server was interrupted...&quot; (1003,9)

Error: &quot;Your email message was unable to be sent because your mail server rejected the recipient.&quot; (1003,10)


The problem is I am not able to control it. It is all happening automatically. I performed a thorough scan and found 20 viruses which I have all removed.

But the problem still persists.

On removing the option, scan outgoing mail from NAV, obviously this problem goes away. but I guess that is not the solution. And I need to scan all outgoing mails.

Solutions given in the Norton site assumes that I am actually trying to send some email. But that is not the case. I am not trying to send any mail and all this is happening automatically.


Can anyone help ?

URGENT !!

Regards,
Arijit

 

[TheOmegaMan]

Sounds like you are still infected with something. Either that mail maybe quarintine

 

[mattjurado]

Yes, do one last update for Norton, boot to safe mode. Make sure there are no exclusions set under Options>Manual Scan. Do a full scan in safe mode.

Matt J.

 

[arijitghosh]

Hi,

Thanks for the replies.

I understand that there is some virus still existing somewhere.

There are no exclusions under Manual scan. So I guess everything is being scanned even inside zipped files.

I have not scanned under SAFE MODE. Does that make a difference ?

I have the latest NAV updates.

There are no mails in sent mail folder or outbox folder. No quarantined items too.

Can anyone help please ?

Regards,
Arijit

 

[mattjurado]

Sometimes the scanner cannot clean or quarantine certain files, as they are in use, safe mode bypasses this.

Matt J.