Good Morning,
I'm experiencing an annoying issue regarding calls that go to coverage. I'm sure it's an easy fix which I'm overlooking, but I did a lot of google searching and manual reading and I'm just not finding the answer.
The switch is running G3csiV6, and the issue I'm experiencing is that when an external call goes through an auto attendant vector I have set up, if the option or extension they dial doesn't answer and goes to coverage, the receptionist's phone (an 8434DX) displays the station name which the call is originally intended. This has caused the receptionist to mistakenly answer the phone as if the call was from an internal employee (such as "Hey John" instead of "Thank you for calling..."). The only clues that this was a coverage transfer displaying on the set were the "a=info: 2" and a small "d" at the end of the top line of the display. She now knows to answer appropriately if she sees those items on the display. A similar thing happens on an internal call which goes to coverage. However, in this instance, the display will show
Sorry for using "code", but it was the only way to show the space before the little d.
It was my understanding that on coverage transfers, the systam would show the display info as "a=external trunk name to SMITH, JOHN " or "a=PICARD, JEAN-LUC to RIKER, WILLIAM " on internal calls.
What settings do I need to change to get the display to show these properly? I just can't seem to find the answer anywhere.
Thanks in advance!
I'm experiencing an annoying issue regarding calls that go to coverage. I'm sure it's an easy fix which I'm overlooking, but I did a lot of google searching and manual reading and I'm just not finding the answer.
The switch is running G3csiV6, and the issue I'm experiencing is that when an external call goes through an auto attendant vector I have set up, if the option or extension they dial doesn't answer and goes to coverage, the receptionist's phone (an 8434DX) displays the station name which the call is originally intended. This has caused the receptionist to mistakenly answer the phone as if the call was from an internal employee (such as "Hey John" instead of "Thank you for calling..."). The only clues that this was a coverage transfer displaying on the set were the "a=info: 2" and a small "d" at the end of the top line of the display. She now knows to answer appropriately if she sees those items on the display. A similar thing happens on an internal call which goes to coverage. However, in this instance, the display will show
Code:
a=SMITH, JOHN to dIt was my understanding that on coverage transfers, the systam would show the display info as "a=external trunk name to SMITH, JOHN " or "a=PICARD, JEAN-LUC to RIKER, WILLIAM " on internal calls.
What settings do I need to change to get the display to show these properly? I just can't seem to find the answer anywhere.
Thanks in advance!
