Here's the scenario:
800 Call is presented to PBX via T-1
DNIS (1532) digits are received
DNIS (1532) converted to 5032 via IDC table
5032 is an ACDN that is NCFW to Voicemail
In Meridian Mail:
5032 is a TD controller
Caller is given menu options
Option 2 is to be transferred (Call) DN 6132
DN 6132 is an MCR on several phones
Here is what the users want: when a call is presented to MCR 6132 from the Merdian Mail (as shown above) they want to see a name on the phone's display.
any help would be appreciated.
Thanks
800 Call is presented to PBX via T-1
DNIS (1532) digits are received
DNIS (1532) converted to 5032 via IDC table
5032 is an ACDN that is NCFW to Voicemail
In Meridian Mail:
5032 is a TD controller
Caller is given menu options
Option 2 is to be transferred (Call) DN 6132
DN 6132 is an MCR on several phones
Here is what the users want: when a call is presented to MCR 6132 from the Merdian Mail (as shown above) they want to see a name on the phone's display.
any help would be appreciated.
Thanks