Name display and ringing issue on 2nd DN

[broncos1112]

Here's the scenario: Recently upgraded school system. cs100E to 5.0. Off site elem schools converted to cs1000MG. Loops 4-0 and most recent Loop 4-1. The recept phone and admin phones are 2616 type. 2nd incoming call (while on key 0 on another call ) beeps once, doesn't continue to ring, while button continues to flash. Also do not get internal call name display on 2nd call unless you actually press the ringing key. Also CLID doesn't show on 2nd line either. Played with the DNDA, CNDA, etc. The other school site has 3904 phones, the site Loop 4-1 has 2616 and 2008 type. Any ideas??

 

[bigindian65]

have CLS TDD

if you want 4 rings instead of 1 on 2nd line CLS FITA

Mato' Was'aka

 

[Reusser]

Along with TDD listed above - also CLS=DNDD

and if you want ring instead of buzz CLS = RNGB

FITA may require DBA under opt in CDB FTR_Data
FITA will give you a Buzz or Ring if CLS=RNGB every rig cycle, With FITD you would just get one buzz or ring if CLS=RNGB

 

[broncos1112]

Thanks guys for the info. That worked.

 

[mqh123]

Can I pick this back up? When an agent is on an ACD call, they want their DN call to flash instead of buzz. Can someone add to this please. Thanks,

 

[GHTROUT]

Flash is visual and buzz is audible, so what you're asking for is that the line not ring/buzz at all?

What I'd do is show them how to turn the buzz down as far as it will go.

General How-To: Changing Ring/Buzz on second calls

1) LD 15, REG chg, TYPE ftr, then at OPT enter "DBA" and return until you get to REQ.
2) Add CLS FITA to digital sets.
This will switch from one buzz tone, to "buzz, buzz, buzz"


Next way

~set CLS to RNGI - Rings when off hook and IDLE. buzzes when on a call.
~or set CLS to RNGB - Rings when off hook and IDLE -or- Busy on a call

If you are trying to help headset users, use RNGI. If you would like to punish people, use RNGB.

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