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Name ACD Position ID

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Revolution1200

Programmer
Sep 29, 2005
143
GB
Hi,

I have had to set up the main office calls to route through a skillset on CC6 to our agents.

The problem i have is that when the agent transfers the call to the relevent department using the transfer button, the department see the position id of the phone as the calling number.

I though i would be able to add a name to this but i am getting SCH2119 (Invalid Response) when i try this in 95.

Is there a way to get the names working correctly?

I have tried naming the ACD extension and the ACD queue just to test but no joy.

Thanks

Stuart
 
Hi,

No the relevent dept is just standard 2616's, they want the Agents on ACD sets to field the calls first and then if required transfer the calls to the various dept's - they dont want direct calls comming into the offices.

Cheers

Stuart
 
Theonly way I see around that is NO blind transfers. Problem solved.

Mato' Was'aka
 
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