Revolution1200
Programmer
Hi,
I have had to set up the main office calls to route through a skillset on CC6 to our agents.
The problem i have is that when the agent transfers the call to the relevent department using the transfer button, the department see the position id of the phone as the calling number.
I though i would be able to add a name to this but i am getting SCH2119 (Invalid Response) when i try this in 95.
Is there a way to get the names working correctly?
I have tried naming the ACD extension and the ACD queue just to test but no joy.
Thanks
Stuart
I have had to set up the main office calls to route through a skillset on CC6 to our agents.
The problem i have is that when the agent transfers the call to the relevent department using the transfer button, the department see the position id of the phone as the calling number.
I though i would be able to add a name to this but i am getting SCH2119 (Invalid Response) when i try this in 95.
Is there a way to get the names working correctly?
I have tried naming the ACD extension and the ACD queue just to test but no joy.
Thanks
Stuart