Name ACD Position ID

[Revolution1200]

Hi,

I have had to set up the main office calls to route through a skillset on CC6 to our agents.

The problem i have is that when the agent transfers the call to the relevent department using the transfer button, the department see the position id of the phone as the calling number.

I though i would be able to add a name to this but i am getting SCH2119 (Invalid Response) when i try this in 95.

Is there a way to get the names working correctly?

I have tried naming the ACD extension and the ACD queue just to test but no joy.

Thanks

Stuart

 

[bigindian65]

The relevant Dept isn't ACD sets?

Mato' Was'aka

 

[Revolution1200]

Hi,

No the relevent dept is just standard 2616's, they want the Agents on ACD sets to field the calls first and then if required transfer the calls to the various dept's - they dont want direct calls comming into the offices.

Cheers

Stuart

 

[bigindian65]

Theonly way I see around that is NO blind transfers. Problem solved.

Mato' Was'aka