NAM Upgrade?

[1weasel]

I have a customer that has a NAM but it's only been used for ACD never voicemail. They have an AVT voicemail using 8 digital ports off of the system. Can the NAM be upgraded to have the voicemail on it(is it alreay there??) so I can get rid of the AVT (it's real old) or do I need to install a 2nd NAM with voicemail on it?
Thanks,
1weasel

 

[luv2ski]

i would just get a cp100 or 150 "nam is manufacturer disconntinued" depending on customers needs and size...co-res nams with vm and acd's are not really suppoted anymore and had alot of issues...

ski season has started

 

[1weasel]

They would need a call pilot 150 8x200. Can I keep the NAM in place and add the CP150 to use just as vm? Does that cause any conflicts?
1weasel

 

[luv2ski]

no conflicts just make sure autoset is not turned on.....have issues when i use seperate nams and autoset is on

ski season has started

 

[zaidbakri]

I would use the NAM for VM, In NAM you get 1000 box free.

 

[FletcherP]

What ACD system is loaded in NAM now ? (Cinphony I - II )
If you have one of these then keep the ACD on NAM and get CP 150 for VM. Co-Resident AVD/NAM VM not recommended due to cross link file problems. If Centech ACD solution is loaded it's too expensive to change.