NAM OUTDIAL- B1 and B2 1

[BagsNYC]

I am trying to build restrictions on what my NAM is allowed to dial on Message Notification and Outbound Transfer(option 7 transfer from user mailbox). While testing the Message Notification portion on our live system, I left a voicemail message and watched the system dial out (using our pool A lines which I assigned to my set) to engage the notification. When I identified the line button that the NAM was dialing out on, I noticed a "oddball" numbered extension . Upon further review, I found that the B2 DN of the NAM's Main DN(F985) was doing the outdial for notification. When I attempted to restrict that DN, it did not come up in my programmable extension range. Any ideas on the technical reason behind this and how I can work around this??

My second part of this issue is when the "option 7" is dialed while in a mailbox message session, is the outdial considered to be running through the NAM or the set where the outdial is being initialized?

 

[telemarv]

I think I may have a solution... haven't tried its only an theory. Hinges on whether you can tell the voice mail to use a route for out dialing.

So instead of trying to dial out on line or pool you dialed internally. set up a route with restriction on the route on it and 9 being access code. your msg notification string would be 9xxx-xxxx.

 

[BagsNYC]

Melissa,

Yes, I applied the filter to all the DN's, B1 and B2, that apply to the PCID device, which I pulled from the Maintanance Port/DN status. I tested the restriction I built on my own set, so I know it was a good filter. If you do get to bench test, it would be GREATLY appreciated...

telemarv,

I am pretty sure without setting up outdial option that the routing would not happen. Am I missing what you are trying to explain?? This one has burnt me out....

 

[aragon]

Sorry telemarv I don't think think your solution is dead on.
In NVM there is no route selection but you can use an arbitrary dummy line and use routing to complete the outdial.
You could build a bunch of routes and leave one unconfigured for long distance and operator assisted calls.
However this would not allow any long distance access on the switch.
Examples:
99*
98*
97*
96*
95*
94*
93*
92*
91800
91888
91877
91866

David Brillert

http://www.williamsglobal.com

 

[telemarv]

It was a thought I wasn't sure if routing was one the outdial options

 

[aragon]

Interesting post regarding the requirement to place a restriction on the user's DN for the vmail to follow the long distance restrictions.
This sucks but it may be the requirement and only workaround.
I suppose you could build a restriction schedule so that it only applied at night when toll fraud is more likely to occur.
Just a suggestion:
Use Norstar Voice Mail Manager to print the mailbox reports and see who is using OPN and OPxfer. You will be able to see the digit strings programmed per mailbox and act from there.

David Brillert

http://www.williamsglobal.com

 

[mroberts]

Program a filter and assign it to the extension that is assigned to the mailbox and it WILL restrict the call!

Okay, with a NAM 4.1 and a MICS 6.1. I created filter 04 and restricted the following:

1*
2*
3*
4*
5* override of the outbound phone number.
6*
7*
8*
9*
I then went to Set Restrictions and applied the filter to the phone x2221.
Then I logged into mailbox 2221 (which is assigned to x2221) I set up the outbound transfer to dial the test outbound phone number. I called into the box and dialed 7, it went through just fine.

Then I logged back into the mailbox and changed the outbound transfer phone number to something else, when I pressed OK to accept the number, it automatically came up, "cannot dial" in the display. It wouldn't let me even enter the number.
*Voila*

CallPilot 2.0 works the same way.


MRoberts

http://www.a1teletronics.com

 

[mroberts]

This is why I kept asking if you assigned the filter to the actual ext assigned to the mailbox. NOT assign the filter to the vmail DNs but to the phone assigned to the mailbox.

It says it right in the documentation that that is how you would restrict an outdial from a mailbox be it outbound transfer or message notification.

So following this logic, you would have to build a filter for each phone that will restrict everything EXCEPT the designated outdial phone number. Then apply it to the extension under NIGHT: 11. Then have the Night Restriction come on automatically after hours.

This way each mailbox could notify the user that they have a message (or do an outbound transfer) but noone would be able to change that notification to another number or call another number except the one allowed in the filter assigned to the phone.

During the day the phone would work normally and be able to dial wherever. The filter would only be in affect during the night time hours when the fraud occurs.

MRoberts

http://www.a1teletronics.com