NAM ACD

[phoneguyquebec]

HI GUYS
THERE'S ANYBODY KNOW WHY ON THE ACD LOOSE THE CODES LIKES F902, F903 OR F921 AND F922.
I RESET THE NAM AND THEY COME BACK FOR A DAY OR TWO AND GOES AGAIN
NAM 4.0
MICS 1T1

THANK IN ADVANCE
MIKE.

Michel Renaud

http://www.comm-inter-tel.com

mrenaud@comm-inter-tel.com

 

[luv2ski]

what is release of acd???...cintech is at 3.7 and all prior releases had various issues..plus which rel of 4.0 on nam?

ski season has started

 

[phoneguyquebec]

I CHECK TOMORROW ON THE SITE
FOR THE ACD I THINK IS 1.5 BUT I AM NOT SURE

Michel Renaud

http://www.comm-inter-tel.com

mrenaud@comm-inter-tel.com

 

[sdakota97]

A little rusty at ACD programming,

We have a working Cinphony ACD version from around 2000
and are trying to program DID's onto it from a T1 for new groups. We can get the target lines to ring in on a set so we know that the digits are getting to the system, but we can't seem to get the ACD to pick up and distribute the DID calls. We have the digits programmed into the DID table and assigned to a group, but no answer. I think we are missing something simple. Any ideas or suggestions would be appreciated.

Thank you

 

[luv2ski]

what rel of acd..also try trunk prime to acd"nam dn"..just had same problem..remove programming of target lines..leave recieved digit programming on acd as is...or upgrade to 6.1 on ksu 3.7 on acd and upgrade vm"co-res nam to 4.1"

ski season has started