NAIMSERV.EXE 100% CPU UTILIZATION 1

[Aeaden]

Hi,

I installed Groupshield for Exchange 6 into the ePolicy Orchestrator 3.01 repository and shortly afterwards it started replicating and deploying to DESKTOPS. I have since removed it from all the repositories, but I am still having a problem with NAIMSERV.EXE and the EVENTPARSER causing 100% CPU utilization.

Can someone please help me?

Thanks,
Rich Dugas

 

[mattmsudawg]

Check the Events folder in Program Files\Network Associates\ePO\3.0.1 and see if it's getting full of event files. I started having the same problem after I checked in GS 6. Now my server is down and I've been working with NAI for 2 weeks trying to get it fixed.

 

[Aeaden]

Thanks for responding. It sounds like we have the same issue...

Thanks,
Rich

 

[mattmsudawg]

If you have checked in GS 6 go ahead and remove it from the repository as well as from Managed Products. Also remove the version of java it requires from the server. Are you using MSDE or Exchange and is it running locally or on another box?

 

[Aeaden]

Hey Matt,

We got our problem fixed. Basically it looks like if you install Groupshield 6 into epo 3 and then remove it, it causes the NAIMSERV.EXE to keep using memory since it is basically trying to talk to Groupshield 6 and there is no entry for it. If you need more clarification feel free to email me.

The fix was to reinstall the NAP file into the respository. Kinda like Star Trek 4 where they needed to get whales to talk to the probe. Once we had a way for the server to talk to the SQL database, I am thinking, the memory usage went to practically nothing.

Hope this helps!

 

[mattmsudawg]

Yeah we ended up with the same result but came about it a little differently. Our fix was to run a couple of queries in our database and found some remnants of GS 6. We removed those and everything has gotten back to normal. If you want to be able to remove the nap file yet still have ePo work just let me know and I can get you those queries.

 

[thenetguy1]

Matt I am having the exact same problem. How can I get the sql queries from you?

 

[mattmsudawg]

Just email me at mattmsudawg@yahoo.com.