My XP Pro crashes on Palm software install

[daseffects]

I've been pursuing a fix to this w/ Palm and MS to no avail.

The software worked fine on 2000. I've just installed XP pro and every time I go to install the Palm software I get

Note the software installs on other machines w/ XP Pro and I've reinstalled as many drivers as I can for my Evp N1020V.

Error code 1000008e, parameter1 c0000005, parameter2 804e43c5, parameter3 f44f2778, parameter4 00000000.

Category: (102)
Company Name: Microsoft
Date: 27/01/05
Event ID 1003
File name: faultrep.dll
File version: 5.1.2600.1106
Product Name: Microsoft Windows


Help would be appreciated as I'm at wits end.

 

[ultimateav]

My suggestion would be to completely uninstall the Palmone software, take a back up of the registry and remove all traces of the Palm install.

Then download the latest version of the Palm desktop software

http://euro.palmone.com/europe/en/support/win_desktop.html

Try it again, if it doesn't work then you might need to download a new copy of faultrep.dll. Do a google search and there are plenty of places to get it.

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If I'm not back in five minutes, just wait longer!

 

[daseffects]

How would you go about removing all traces from the registry? Any simple way to do this other than regedit?

Thanks

David

 

[ultimateav]

Providing you have uninstalled using Add/Remove in the control panel it is fairly simple.

Start, run, regedit

File, export, save a backup to your hard drive somewhere

then

HKEY_LOCAL_MACHINE, Software, find the Palm folder and delete.

Then re-install the software

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If I'm not back in five minutes, just wait longer!

 

[daseffects]

No luck on the clean reinstall.

Re. faultrep.dll I thought that was only involved in deliverying the error message to MS and is not actually associated w/ the error.

Any additional fixes greatly appreciated.

Thanks.

 

[ultimateav]

Did you have the cradle unplugged when you installed the software?

I don't think you should have the cradle plugged in when you install unless that's just for iPAQ's otherwise it can create a sync'ing failure.

Try install again, same way as before and let me know if you have any luck

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If I'm not back in five minutes, just wait longer!