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My recent experience with a help desk...
- Thread starter gbaughma
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My uncle, who does not have a computer and internet access, uses his Amex card to purchase his diabetic supplies. He likes the fact that come tax time, he can get a printout detailing these purchases as supporting documentation for his medical deductions. As I said, he doesn't have a computer, so he used my mother's computer and apparently at one point listed my mother's email address, presumably to receive this report.
Shortly thereafter, my mother, started receiving email alerts every time there was activity with his card, such as a purchase or a payment. Being a private man, this really bothered my uncle. He called their customer no-service several times and they could find no linkage from his account to my mother's email address. They went as far as canceling the account and creating a new one with a new card. Last I heard, my mother still gets alerts regarding his account.
Shortly thereafter, my mother, started receiving email alerts every time there was activity with his card, such as a purchase or a payment. Being a private man, this really bothered my uncle. He called their customer no-service several times and they could find no linkage from his account to my mother's email address. They went as far as canceling the account and creating a new one with a new card. Last I heard, my mother still gets alerts regarding his account.
hjgoldstein
Programmer
CAUTION: GOOD NEWS HELPDESK POST AHEAD!
I had to call the Sky customer (usually)(no)service line last night.
I spoke to a really nice (young?) chap from the sub-continent who quickly and efficiently dealt with my query, sorted the problem and then dealt with another question which I raised.
I was only on hold at the start (you are in a queue) for three minutes (as pre-warned) and came away feeling good (first time ever.)
What's more, I managed to find an 0800 number thereby avoiding Sky's exorbitant 0844 numbers.
Just thought I would spread the good vibes.
END OF GOOD NEWS POST. BACK TO THE MISERY
It is time for pacifists to stand up and fight for their beliefs.
I had to call the Sky customer (usually)(no)service line last night.
I spoke to a really nice (young?) chap from the sub-continent who quickly and efficiently dealt with my query, sorted the problem and then dealt with another question which I raised.
I was only on hold at the start (you are in a queue) for three minutes (as pre-warned) and came away feeling good (first time ever.)
What's more, I managed to find an 0800 number thereby avoiding Sky's exorbitant 0844 numbers.
Just thought I would spread the good vibes.
END OF GOOD NEWS POST. BACK TO THE MISERY
It is time for pacifists to stand up and fight for their beliefs.
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