My extension rings without going to voicemail. 1

[JGalletta]

Hello all,

I am as fresh as possible to this telephone system. We have the Partner Mail VS VMS Release 1 installed, and we recently created my line in the system (read: telephone technician set this up). I just added my new voicemail box using the xx#yyyy# Login and subsequently accessing the VM settings from there. I set the greeting from my extension, and it plays back fine. However, when calls are transferred to my extension, it rings indefinitely, and never goes to voicemail. Is this a possible hardware defect, or does anyone know what could possibly be the solution to this issue?

Thanks,
John

 

[1043]

vms coverage..
from ext 10 or 11


feature 00
left intercom
left intercom
#310
your extension number
1 assigned
feature 00

 

[JGalletta]

I will try this when I get in tomorrow, but what does the "1 assigned" step mean? I understand the rest. Thanks!

 

[JGalletta]

Never mind, I got it. Thanks again!!