My comp won't shut down normaly 1

[coastalstang]

Hi everybody
Has anybody had the following problem, I click on the start tab then select shut down it shuts the main page with my icons on then goes to windows is shutting down screen but doesn't do any thing.I push ctl alt delete then the sceen goes black with dots so then I reboot by switching the main switch on the tower then goes into scan disc.If I click on start and shut down then select restart i get a blue screen with Fatal error has occured followed by theses numbers and letters 0187:BFF8C32 does anyone know why and what I have to do to stop get this problem please ???

Thankyou

 

[Crustyoldbloke]

Have you reinstalled IE6.0 and OE6.0 yet? DOS Tip #1701: Add DEVICE=FNGRCROS.SYS to CONFIG.SYS
Regards
Phil
Please tell me if the answer I gave was helpful or a bus ride out. Without your feedback I won't know.