mxone line busy issue>TLP11

[MahbubR]

Hi Team,
i have an issuw, sometime or time to time different line(telephone direct line from service provider) hangs in our TLP11 and it gives msg 'the number you have dialed can not be reached at the moment) when we call athe line directly to check the line status.
in mxone it will show as speech/busy forever until i remove the service provider's direct line (copper) and reconnect on the board after a short pause. service provider told its issue with pabx.

I need to know if any line shows busy for long time in TLP11 what command can i put to release the line? block-deblock command seems to be not working as it shows deblock/block pending.

....
MDSH> susip:rou=1,tru=all;
STATUS INFORMATION AT 10:04 17MAY19
ROU TRU TYPE TRAFFIC STATE/PTR LINE STATE/PTR ADD INFO
1 001-1 TL11 IDLE #0062 FREE #0000
1 001-2 TL11 SPEECH #0061 BUSY #0001
1 001-3 TL11 SPEECH #0060 BUSY #0002
1 001-4 TL11 IDLE #005F FREE #0003
.......
above actually line 2 and 3 are hang and sowing busy


mdsh>alarm -p
S N Handle Dom. Code LIM Where Explanation
=============================================================================
4 176385 1 4 1 DAREC Failed while writing to call information output
1 176257 0 365 1 001A-1-30-11 DEVICE FAULT
1 176513 1 30 1 AMP-user There are analyzed core files to report
1 176897 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
1 177025 0 275 1 TLP11 STATISTIC SUPERVISION, TOO SHORT SEIZURE OF TRUNK


0 176641 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 176769 1 5 1 DAREC Failed while connecting call information output

----------

yes i can physically remove the direct line which hanged and reconnect and it will work but i would rather like to provide a command remotely to release the line.
any such command do they have to free the line again?

 

[inlsp05]

hi
rodap-rocap and cnbip that card use for this line.

PG4E

 

[MahbubR]

it says unconfigured command.
can you please let me know the full command. I am a new user of the system.

our version is as below:
MDSH> ts_about
====== MX-ONE Telephony System ======
Version: 5.0 SP5 Hotfix2 build10

RPM Packages
============
Telephony Server 14.170.16 :
eri_sn-14.170.16-MR

Media Gateway File system 2.0 :
egx_rfs-2.0-1

Media Gateway 10.21 :
egx_sw-10.21-1

Media Gateway Classic 1.5.4 :
lsue_sw-1.5.4-1

Manager 9.316.7 :
eri_om-9.316.7-201411281529
---

 

[eis5]

Hi,

The commands are:

ROCAP:ROU=1;
RODAP:ROU=1;

To see the board FW you should execute board_sw -bpos x-xx-xx -status

 

[MahbubR]

thanks for your reply
here are all the details:

MDSH> rodap:rou=1;
ROUTE DATA
ROU TYPE VARC VARI VARO FILTER
1 TL11 H'00012022 H'00020108 H'00008815 NO

END

MDSH> board_sw -bpos 1A-1-60
No valid parameter entered
Use "board_sw -help"
MDSH> board_sw -bpos 1A-1-60 -status
Device board revision information

Boardpos Brdid Board name Product number Rev Status Add
/ind
1A-1-60 124 TLU83 ROF1376305/3 R1B
TLU83 CAA 158 0074 R1B exe 12 Analog trunk.
OR32 BOOT CAA 112 2933 R2A fb ELU33/34 boot
MDSH>

 

[inlsp05]