MXONE and Ecare

[aurthur]

Hi all,

I'm using MXONE TSW07 with Sec07. Now I have problem with one extension 12619. When I use this ext log on Desktop Manager, it have error like: DM can't monitor private line...

Before this ext can log on DM, but have some problems when using it can't continue to log on SeC.

I did delete this ext IPEXE, GEDIE and create again, but it don't help:

Please see CSTMP

<CSTMP:LGRP=OAS;
CSTA MONITORED DIRECTORY NUMBERS

DIRNO IODEV-LIM STATUS MD-CR.ID MD-CR.ID-ADRCTRL DEV.LIM DEV.TYPE

10058 1 ACTIVE H'0000 H'02 1 CTI-GRP
10060 1 ACTIVE H'0001 H'03 1 CTI-GRP
10062 1 ACTIVE H'0002 H'04 1 CTI-GRP
10064 1 ACTIVE H'0003 H'05 1 CTI-GRP
10066 1 ACTIVE H'0004 H'06 1 CTI-GRP
10068 1 ACTIVE H'0005 H'07 1 CTI-GRP
10061 1 ACTIVE H'0000 H'03 2 CTI-GRP
10063 1 ACTIVE H'0001 H'04 2 CTI-GRP
10065 1 ACTIVE H'0002 H'05 2 CTI-GRP
10067 1 ACTIVE H'0003 H'06 2 CTI-GRP
10069 1 ACTIVE H'0004 H'07 2 CTI-GRP
12619 1 ACTIVE H'000B H'53 2 IP-EXT
END

I don't know how to remove ext 12619.

Please help me

 

[parnum]

Reboot OAS Server, restart DCTAP&DCTPP and perform CSTLE/CSTLI.

best parnum

 

[aurthur]

Thanks Parnum,

 

[aurthur]

Hi Parnum,

I have problem with Ecare, as inform from user, when they're using DM suddenly they force log out, and when log on again it have notice " DM can not monitor private line, DM can not continue". I have to restart Ecare server, and this ext. can log on again. No problem with network cable,...

Can you give me some advices in this?
Thanks

 

[parnum]

Hi Aurthur,

Check applink trace in OAS when DM fails to logon, I think you get NACK from TSW, so check you have latest SP/HF applied, looks like OAS fault.

best parnum

 

[whosrdaddy]

your solidus problems are related to the LIM restart due to high traffic load (see your other thread).

/Daddy

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[parnum]

Daddy is correct, your eventual fix will be in the TSW as well as making sure OAS is up to date, if you get the NACK in applink trace.

best parnum

 

[aurthur]

Yes thanks,

So it will back to issue how to solve high traffic in my LIM?
Can you give me some suggestion

Regards