MWK key in OTM

[Crowd36]

A customer has an Option 61C, 25.40B with Meridian Mail 12.12. There are 500+ TDM sets on the system. He uses OTM 2.00 for sets admin.

He modified a 2616 in OTM, to add an "MWK 7000" key. There are many 2616's with the same feature on the system. Just when he entered the Mail DN, OTM reported "MAT0054, DN is not a Message Centre DN".

He successfully did the change using command line and then retrieved the TNB into OTM. The key now looks OK when he views the set in OTM but when he trys to close the window, he gets the MAT0054 error again. Now if he trys to do a change on any digital set with a "MWK 7000", he gets the same error. The VM DN has always been 7000, OTM has worked fine for more than 2 years.

The Meridian is happy, all keys work like they should. It's Only OTM that has the problem.

Any thoughts?

Laurence

 

[TedSobo]

OTM has a numbering plan. Did you tell OTM what the Message Center DN was?

 

[Crowd36]

Yes, and OTM has had no problems since it was installed in May 2003. The problem only occurred this week. It looks like corruption somewhere.

 

[lretrievers]

Redownload the system data; or go into the Customer Data information property sheet (5th tab), go into features and check off Integrated Message Center included (or something very similar to that).