MWI

[papabear762]

Just wanting to check to see if I am thinking right on this one. I am working on a system with :

Slot # 0: CKE5 CPU
Serial Number Not Available
A Slot # 1: 412 LS-TDL
A Serial Number 131630601150

A Slot # 2: 412 LS-TDL
A Serial Number 99DR10011731

A Slot # 3: 412 LS-TDL
A Serial Number 01DR05001554

A Slot # 4: 412 LS-TDL
A Serial Number 00DR12002386

A Slot # 5: 100D/CSU/DSU-U
A Serial Number 131629004282

A Slot # 6: MERLIN Msg
A Serial Number Not Available
A AppVint Number Not Available

I have the vm extensions with rotary enable assigned and the MWIs do not work. Only thing I can think of is the TTRs are bad in the vm and they need a 016 TTR added to the system to cover that.

Any ideas?

Thanks guys.
John

 

[TouchToneTommy]

Merlin Messaging does not use DTMF to communicate with the Magix, but rather pulse dialing.

Check to see that you have "Rotary Enable" assigned to all your Voice Mail ports.

 

[papabear762]

Thanks Tommy, but they are set in rotary enable.

 

[tdaugirdas]

I doubt your problem is TTRs. Each of the 412 TDL modules have 4 plus the 2 in the messaging - so your system has 18 TTRs available. I would double-check your voicemail setup. Are all of the active ports included in the VM Calling Group? Are all of the active VM ports rotary enabled? If you missed the last port - that could be your problem. How many active ports in the messaging module?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[glg01]

You may want to confirm the setting in the voice mail that pertains to mailbox digit length. It defaults to two digits and if you have setup the mailboxes with 3 or 4 digits then this could be the problem. lg