MWI stops working over the weekend

[TecknowJoe]

This has been a problem for a month or so now and I can't seem to pinpoint exactly the cause. Here is the situation....

if you receive a voicemail on Friday, your phone set will blink indicating a new voicemail waiting.... when you arrive Monday morning, the MWI no longer is blinking despite never listening to the voicemail on Friday or at any time over the weekend.

I have checked all the services that run between Friday and Monday, but can't seem to pinpoint the cause. Can anyone provide insight on this? Would a backup of the database cause this issue to occur? what about time syncronization?

Scheduled events:
1. Weekly: backup of 3300's
2. Daily: time sync & directory sync
3. monthly: backup of OPS data

 

[paterson]

Look in the "system options" form. There is a option there for call back message erase (something to that effect). I believe the default is 24 hours. Blank the field and you should be good.

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If you did not take enough time to get it right the first time...

What makes you think that you have time to fix it?

 

[paterson]

Sorry, It is System Options Assignment form and the option is "SUPERSET Callback Message Cancel Timer".

_______________________________________________________________

If you did not take enough time to get it right the first time...

What makes you think that you have time to fix it?

 

[TecknowJoe]

excellent. the default is 24. I appreciate the assistance on this one! Will let you know next weekend if this did the trick

 

[kwbMitel]

What type of voicemail is involved.

The system option above only applies to VM's using MiTai message Waiting.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[TecknowJoe]

we changed from dtmf to mai tai....

 

[kwbMitel]

If you are using MiTAI then I guarantee the System option is your issue. It must be set to blank.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.