ctphoneguy
Technical User
Below are the specs. of the systems:
Manager version: 6.1.15, Firmware version: 4.1.12, VoiceMail version: 4.1.40, Phone: 5420
There is an ext. that has the message waiting indicator lit even when there is no new messages. Through the source number the phone is programmed to have the MWI lit when a hunt group receives a new voice mail. The phone is tied to one hunt group. The person at the phone will listen to all new messages and the message waiting indicator is still lit. There are 7 IPOs in the network and the phone with the problem is at the same site as the VoiceMail server.
I have checked and tried the following: No extra spaces in the user name, didn't find any duplicates on the other systems, looked at the status.txt file on the VoiceMail server and it showed no new messages, unplug the phone for 30 sec. and plug it back in, made sure there wasn't any duplicate folders on the VoiceMail server, looked in the VoiceMail Client software under users and groups there was no new messages for either.
I'm running out of ideas and I would upgrade the system but only one user is having the problem. Can any one shed any light on this or guide me to another thing to troubleshoot?
Also, does anybody know how it is possible that System Status can indicate that an extension can have the following: Number of New Messages: 1, Messages Waiting: off.
This is on the same system and on the same extension that is having the MWI problem.
Manager version: 6.1.15, Firmware version: 4.1.12, VoiceMail version: 4.1.40, Phone: 5420
There is an ext. that has the message waiting indicator lit even when there is no new messages. Through the source number the phone is programmed to have the MWI lit when a hunt group receives a new voice mail. The phone is tied to one hunt group. The person at the phone will listen to all new messages and the message waiting indicator is still lit. There are 7 IPOs in the network and the phone with the problem is at the same site as the VoiceMail server.
I have checked and tried the following: No extra spaces in the user name, didn't find any duplicates on the other systems, looked at the status.txt file on the VoiceMail server and it showed no new messages, unplug the phone for 30 sec. and plug it back in, made sure there wasn't any duplicate folders on the VoiceMail server, looked in the VoiceMail Client software under users and groups there was no new messages for either.
I'm running out of ideas and I would upgrade the system but only one user is having the problem. Can any one shed any light on this or guide me to another thing to troubleshoot?
Also, does anybody know how it is possible that System Status can indicate that an extension can have the following: Number of New Messages: 1, Messages Waiting: off.
This is on the same system and on the same extension that is having the MWI problem.