MWI on M3904 ACD w/multiple apearnce DN

[hwntel]

THIS WILL GO AGAINST YOUR TN COUNT BUT NO PHYISICAL EQUIPMENT REQUIRED

To make the MWI work on a 3904 acd phone in cls give LMPX, program a blank key as XMWK xxxx yyyy (xxxx = voice mail dn) (yyyy = phone dn)
Next program a phantom 3904 (tn 16 to 31 on DLC) to keep track of the tn I program the phantom on the corresponding data tn. Example my 3904 is on 4 0 0 0 then I would program the phantom on 4 0 0 16.
The phantom must have CLS: FLXA VCE MWA WTA in this order
and KEY 0 SCN xxxx no other keys need to be programmed.
You would do this for every ACD phone that has voice mail and a DN apearence on another phone. I done this and it works well.

THIS WILL GO AGAINST YOUR TN COUNT

 

[jamie2]

Why did you have to use the Data TN? We do this only the time on the regular TN and it works? Except I think I use LMPA... Have to look.

 

[hwntel]

If you use a regular tn then that is one tn that you can not use for a phone also if you have ld 30 turned during the midnight routine that tn will become disabled. ld 30 test the dig phones among other things and if it does not see one it will disable the tn. Having ld 30 turned on may help recover programmed unused tns after the ld runs at midnight an NSW x x x - x is usualy caused by a phone that is not plugged in if nobody reports trouble after a week or so we out the the phone and recover a tn and possibly a DID or two and sometimes a voice mail box. As we all know DLCs are not cheep.

 

[hwntel]

Another way to turn on the MWI would be to program a non DID on a key and have voice mail box turn on the MWI on the non DID but this works best if the mail is connected to this PBX otherwise you will have to do NARS BARS stuff to get it to work and if you have Passport as your TIE trunks you will have to have the routing tables modified there too and you can not have the same non DID on the system with the voice mail and remote site.

 

[dlesap]

hwntel

I agree your config for MWI. Nice tip...

 

[jamie2]

Hwntel, What is the second set for? When we give the Agent's phone CLS-LMPX and setup up the xmwk key. What does the second phantom set do?

 

[EddieDuece]

This is an example of how we get this to work....Like jamie2 stated, Not sure exactly what the phantom is for?

DES TREAS2
TN 036 0 08 02
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN 3353
TGAR 2
LDN NO
NCOS 2
SGRP 0
RNPG 4
SCI 0
SSU
LNRS 16
XLST
SCPW 1234
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSA
MWA LMPX RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDD CFXD ARHA FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 3353
LHK 4
LPK 7
PLEV 02
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 6005 0 3958
AGN
01 NRD
02 MSB
03 DWC 6005
04 SCR 7700 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
05 SCN 7398 D
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
06 SCN 6686 D
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
07 DIG 2 40 R
08 ADL 12
09 ADL 12
10 ADL 12
11 XMWK 3353 7700
12
13
14
15
16 MWK 3353
17 TRN
18 AO6
19 CFW 4 5143
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 16 JUN 2006

 

[johnpoole]

jamie's right on this one, i do the same thing for all my acd (symposium) sets.. they each have a light for the dept overflow mailbox

john poole
bellsouth business
columbia,sc

 

[hwntel]

In your example if 7700 is on key 0 of a phone it will work fine. Some of our customer sites have ACD sets that all the DNs apear on all the sets and none of the DNs are on key 0 the PBX does not know which set to to light up so none is lit even if you have lmpx and xmwk. The phantom phone is to have a key 0 phone so this feature works.

 

[EddieDuece]

What key do you define your ACD on? I don't have 7700 on key 0 and it still works fine. Key 0 is my ACD obviously, and key 4 is that persons DID. I guess I'm not following where you are going with this?

 

[jamie2]

The example that Eddie provided shows the agents DN on key 4, not key 0 and she has 2 other agents personal DN's on key 5 and 6. By using the LMPX and the XMWK key, her VM lights the phone only for your DN 7700 and not the other agents DN.

The phantom is not required. Post one of your TNs

 

[acewarlock]

SCR 7700 is a multi app dept DN not a personal DN.

 

[hwntel]

ACD WITH VOICE MAIL

TN 004 0 09 13
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN 8888
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLA CRPD STSD
MWA LMPX RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 8888
LHK 3
LPK 5
PLEV 02
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 17201 0 17293
AGN
01 NRD
02 MSB
03 SCR 1341 0 MARP uSER DN WITH VOICE MAIL
CPND
NAME
XPLN 7
DISPLAY_FMT FIRST,LAST
04 SCN 5603 0
CPND
NAME
XPLN 11
DISPLAY_FMT FIRST,LAST
05 SCR 5620 0
06 SCN 1342 0
CPND
NAME
XPLN 5
DISPLAY_FMT FIRST,LAST
07 SCN 1344 0
CPND
NAME
XPLN 6
DISPLAY_FMT FIRST,LAST
08 SCN 1346 0
CPND
NAME Chyrl
XPLN 5
DISPLAY_FMT FIRST,LAST
09 SCN 1347 0
CPND
NAME
XPLN 5
DISPLAY_FMT FIRST,LAST
10 SCN 1383 0
CPND
NAME Shot Clinic
XPLN 11
DISPLAY_FMT FIRST,LAST
11 XMWK 8888 1341
12
13
14
15
16 MWK 8888

ACD SET WITH OUT VIOCE MAIL AND APEARNCE OF DN 1341

DES 2A118A
TN 004 0 09 08
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FND HTD TDD HFA GRLA CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT
LPK 5
PLEV 02
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 17201 0 17255
AGN
01 NRD
02 MSB
03 SCR 1390 0 MARP
04 SCN 1383 0
CPND
NAME Shot Clinic
XPLN 11
DISPLAY_FMT FIRST,LAST
05 SCR 5620 0
06 SCN 1341 0 SAME DN ON ANOTHER PHONE
CPND
NAME
XPLN 7
DISPLAY_FMT FIRST,LAST
07 SCN 1342 0
CPND
NAME
XPLN 5
DISPLAY_FMT FIRST,LAST
08 SCN 1344 0
CPND
NAME
XPLN 6
DISPLAY_FMT FIRST,LAST
09 SCN 1346 0
CPND
NAME
XPLN 5
DISPLAY_FMT FIRST,LAST
10 SCN 1347 0
CPND
NAME
XPLN 5
DISPLAY_FMT FIRST,LAST
11
12
13
14
15
16

PHANTOM 3904 FOR MWI ON ACD SET WITH OUT THIS THE MESSAGE WAITING WILL NOT WORK ON TN 4 0 9 13

DES VMSG
TN 004 0 09 29
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FND HTD TDD HFD GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXA FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
DTMK
KEY 00 SCN 1341 0
CPND
NAME
XPLN 7
DISPLAY_FMT FIRST,LAST
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16

 

[hwntel]

EDDIE,
how many extensions does the dn 7700 apear on and I don't mean xmwk 3353 7700.

 

[jamie2]

I meant personal DN as the agent's particular DN.

In Eddie's example the 7700 dn appears on 4 other sets. Key 4 in the example above and key 5 on the others.

 

[jamie2]

Maybe the reason you needed the Phantom was it appears your acd in in symposium because your sets are aquired. Eddie's and my phones are in basic ACD queue. All (4) agents have an appearance of each others DN on their phones, but only their DN lights the phone which is associated to the xmwk.

 

[hwntel]

Let's bury this dead horse.
This is what we had to do to make it work.
If you do it another way more power to you, but we tried every thing else and this was the only thing that worked for us.

 

[EddieDuece]

hwntel,
I agree with putting this one out of it's misery! We were just trying to understand why you would do it the way you did. Not saying our way is the right way either, and with the Nortel product line, there is always a few different ways to accomplish the same thing. I will say that I learned something from your post though.....I wasn't aware you could do what you have done....good job!