Hello all. I have 2 ACD agents in a queue that IFDN's to MerMail Voice Mail if both agents are on calls. All is working fine except the agents do not get the MWI on their sets when there is new voice mail. I've attached the LD 23 print out and an agents print out.
LD 23
REQ prt
TYPE acd
CUST 0
ACDN 25120
TYPE ACD
CUST 0
ACDN 25120
MWC NO
DSAC NO
MAXP 2
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 25
FRT 10
SRRT 26
SRT 40
NRRT
FROA YES
CALP POS
ICDD NO
NCFW 24020
FNCF NO
FORC NO
RTQT 5
RTQO MSB
SPCP YES
OBTN NO
RAO NO
CWTH 0
NCWL NO
BYTH 0
OVTH 0
TOFT 10
HPQ NO
OCN NO
OVDN
IFDN 6000
BUSY BSY BSY SRC BSY
AENI YES
OVBU LNK LNK LNK LNK
EMRT
MURT 22
RTPC NO
STIO 9
TSFT 20
HOML NO
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE
Ld 20
REQ PRT
TYPE: tnb
TN 12 0 8 2
DATE
PAGE
DES
DES SRGNRS
TN 012 0 08 02
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 24020
TGAR 10
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FND HTD TDD HFA GRLD CRPD STSD
MWA LMPX RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 24020
LHK 4
PLEV 02
DANI NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 25120 0 25122
AGN
01 NRD
02 MSB
03 SCR 25156 0 MARP
04 SCR 25157 0 MARP
05 DWC 25120
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 15 APR 2014
Any help is greatly appreciated.
Thank You
LD 23
REQ prt
TYPE acd
CUST 0
ACDN 25120
TYPE ACD
CUST 0
ACDN 25120
MWC NO
DSAC NO
MAXP 2
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 25
FRT 10
SRRT 26
SRT 40
NRRT
FROA YES
CALP POS
ICDD NO
NCFW 24020
FNCF NO
FORC NO
RTQT 5
RTQO MSB
SPCP YES
OBTN NO
RAO NO
CWTH 0
NCWL NO
BYTH 0
OVTH 0
TOFT 10
HPQ NO
OCN NO
OVDN
IFDN 6000
BUSY BSY BSY SRC BSY
AENI YES
OVBU LNK LNK LNK LNK
EMRT
MURT 22
RTPC NO
STIO 9
TSFT 20
HOML NO
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE
Ld 20
REQ PRT
TYPE: tnb
TN 12 0 8 2
DATE
PAGE
DES
DES SRGNRS
TN 012 0 08 02
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 24020
TGAR 10
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FND HTD TDD HFA GRLD CRPD STSD
MWA LMPX RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 24020
LHK 4
PLEV 02
DANI NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 25120 0 25122
AGN
01 NRD
02 MSB
03 SCR 25156 0 MARP
04 SCR 25157 0 MARP
05 DWC 25120
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 15 APR 2014
Any help is greatly appreciated.
Thank You
