MWI on 5550 IP console

[mitanjo]

Hello,

I have a Voice Mail configured on a 5550 IP console but the problem is that we don't have a led button like on Mitel IP set to visualize the VM status on the console keypad.

Is there anyway to get a MWI on a 5550 IP console or another way to inform me that I have received a message?

Thanks in advance for your help.

 

[kwbMitel]

You can use the dialed message notification to call the console when a message is left or you can turn on the light of a nearby set.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[mitanjo]

Thanks kwbMitel for your answer.

I'm sorry but I'm not sure to understand what you mean exactly by "You can use the dialed message notification to call the console when a message is left"...

 

[UncleRalph]

Playing off of kbwMitel's suggestion:
You could create an analog extension, connect it to a message waiting light that you'd buy specifically for it and place the light by the console. The VM then lights this light.

Ralph
It's been a while since I've done that and even then I did it on a NuPoint. Not sure about the embedded.

 

[kwbMitel]

In the mailbox configuration for the console mailbox there is a notification section.

Type in the number to call and schedule it to occur.

The number dialed can be an internal number (prime of the console?)

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[mitanjo]

OK thanks kwbMitel for your proposition. I'll investigate that.
On other side, I've received a feedback from Mitel support and seems to need to create a DCR for direct implementation on console.
Thanks

 

[Mitelpassion]

I won't hold my breath. DCR's, although simple in concept, is very complicated to justify.

In short the amount of time and money spent on getting a certain feature introduced must not exceed the returns, in other words more sales.

I guess it's easier if they are aware of a whole bunch of people that need/want it