MWI light 1

[is2teli]

Message light not working.
I have a supervisor acd phone in which the light does not work.

MWA in CLS is set. I have outed the phone and rebuilt. Switched with a known working 2616 phone. and still deos not work. We have CallPilot. I have not deleted vmb. ???
anything elese? THANKs

 

[Nortellian]

http://www.tek-tips.com/viewthread.cfm?qid=1099508

 

[is2teli]

Thanks - Very similar situation
Question on that posting part where mluckie posted:
"Cannot be on key 16, Only keys 10 to 11 on 3904.
xx XMWK xxxx yyyy
Extended Message Waiting indication key
Where:
xx= key number
xxxx = Message Center DN
yyyy = DN to be monitored"

I ma not understanding, mainly part of DN TO BE MONITORED.
This set DN and DID and also ACD phone whch DN and DID are on other sets.
Currently: KEY 5 MWK 7000 *Would I change that to
KEY 5 XMWK 7000 152 (7000 is CallPilot 152 is the DN)

 

[is2teli]

here is printout in which i changed xmwk to above which i don't see light. I elft msg to test thanks:
DES JGACD
TN 015 0 00 06
TYPE 2616
CDEN 8D
CUST 0
FDN 7000
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD DOS XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 9
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 7701 0 6152
SPV
01 NRD
02 MSB
03 AO6
04 TRN
05 XMWK 7000 152
06 CFW 12
07
08 SCR 152 0 MARP
CPND
NAME JAY GORN
XPLN 27
09 SCR 4473 0 MARP
CPND
NAME JAY GORN
XPLN 27
10 DAG
11 OBV
12
13
14
15

 

[Nortellian]

is the mailbox set to light ext. 152.. yyyy should be the number that the mailbox is trying to light. Everything looks right.

 

[spanton]

Question. Does supervisor Jay Gorn extension 152 or 4473 show up on any other phones?

 

[is2teli]

yes, 152 is his mailbox 4473 is the did.In CP, MWI DN is set 152.
Spanton - yes, ext 152 and 4473 are set at his admin and the company receptionist.

his light use to work on same set until he was moved up and I added his ext to admin and recept.
is there anything else that needs to be done to
KEY 5 XMWK 7000 152?

Thanks for the hlep

 

[spanton]

With the way you program key 5 only calls going to the mailbox via dialing 152 should light the phone. Test and let me know.

 

[is2teli]

No one was in his office and no, no light.

 

[spanton]

Does calls going to x4473 goes to the same mailbox?

 

[is2teli]

yes, in CallPilot, 4473 is under box 152

 

[svhtech]

Is the Light working at all? To test it program a MIK and MCK keys on your switchroom phone. With your phone on-hook you can press the MIK key then dial 152 then pres the MIK key again and then the light on X152 should go on. You can use the MCK key to shut off the light.

Experience is that marvelous thing that enables you to recognize a mistake when you make it again.
Franklin P. Jones

 

[spanton]

OK this is what is happening on ACD phone the Agent personal DN is not a prime DN on a phone.If it is added to multiple phones Voice mail gets confused and does not know where to send the Message light. You can add a DN that only appears on the agent's/supervisor phone and make the Voice mail turn on that DN.

 

[is2teli]

I tried MIK/MCK and dialed 152 did not work. I will try adding another DN. Now in CP, this will replace 152 in MWI DN correct.

 

[spanton]

I don't believe you have to replace the 152 in CP you should be able to add that new DN to the same mailbox and it should like.

 

[is2teli]

It worked.
I added the new DN and added the DN to CallPilot. I did have to replace MWI DN with the new DN to light up.

THANKS ALL!

 

[spanton]

anytime...thanks for the star.