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mwi keys on an ACD phone

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jrragland

Technical User
Joined
Apr 28, 2015
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I have a 1140 used as an ACD agent. They need the MWI to work on their private number which is is not on key 0,
 
You need to have LMPX in the cls as well.
 
XMWK and LMPX are only required if the non-PDN (ie not on key 0) is a multiple-appearance DN. If it's single-appearance, it'll light the light regardless of what key it is on. If it is a multiple-appearance DN, then yes an XMWK and LMPX class to light the light.

Matthew - Technical Support Engineer Sr.
 
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