MWI issues 1

[Ceaserx]

Hi

I have a client with a 3300 MXE on version MCD 6 SP1.

Some extensions have a flashing MWI light every morning even though there is no message when you press the flashing envelope. I have gone through all the tek-tip threads on this issue and have made changes accordingly but still have this issue.

When showing the locate feature extension command it shows a callback message, but yet there is no actual call back message.

I have checked that the first and last voicemail port is in the VM hunt group and even upgraded from MCD 6 to MCD 6 SP1

Active Features :
Message Waiting Lamp On
Dialed Message Waiting.
Callback Messages : 1
Phone Lock: UnLocked

I have made the following change on the user's COS

Disable Send Message = Yes

I am now thinking about deleting and recreating all 20 Voicemail ports

 

[kwbMitel]

MB's are not DN's on the system.

It is actually manitory that you are able to create an extension with the same DN as a mailbox.

As long as 9999 does not conflict on the phone system, then it is good to go.

Why you would want to do so is a completely different question.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[slassere]

in your voicemail Hunt Group, verify all voicemail port are present in group.
then in maintenance command verify with " locate feat extension " command that all voicemail port are not in DND mode.
If you user voicemail port in RAD port, verify first and last voicemail port are prsent in voicemail HG.