MWI for other users on a button 2

[DigitalG]

server edition system 9.15
X2221 on primary server
X2222 on secondary server



I have programmed the source number U2221 on my extension 2222
on x2222, the feature button Visual voice 2221 is programmed
When there is no message in 2221 mail box,my personal mailbox light goes off but the visual voice button is always green. Is there another feature button to monitor a user mailbox ?

 

[intrigrant]

That is not how it works.
The "Visual voice" button is only for older extensions not having a MESSAGE button and then only for the mailbox of the logged on user and not a mailbox of another user.

 

[amriddle01]

It can work like that on 9.1 Cor, a button can monitor another users mailbox, but you need to put the username in the action data for the button also

 

[DigitalG]

thanks amriddle01, its working!

 

[dzajroo]

I'm having the same issue, added visual voice button on my handset to monitor another extensions.

- running 500v2 9.1.6 and Applicaiton Server (VM PRO Linux)
- setup U806 and U812 in my extension's (812) source tab
- setup 2 buttons -> emulation -> visual Voice -> Action Data 806 and Action Data 812 for another button

Issue is that the visual Voice button stays up even if I clear the other voicemail, only way to get it to switch off is to login into a manager and merge the config again (it forces the extension to refresh and update the latest MWI status I guess).

Is this some sore of bug ? or maybe issue with Linux version of VM PRO or am I missing something ?

Cheers

 

[amriddle01]

Username not extn number

 

[dzajroo]

amriddle01 -> you're right, thanks for your help, I had username under ActionData but used extension under source code rather than username (old habits).

recap:

- works on R9.1 and higher
- source code has to be in this format: U"username" - for Instance extension 800 user Jack, add UJack under source code tab. If you have user Jack Black and you add UJack Black it won't work, system doesn't like spaces (tested using 9.1.6)
- create a button "Visual Voice" and populate the "Action Data" with "username"