Music while parked

[lpjbell]

Hi all, is there a way to make music heard while someone is parked? Some of our users utilize the park feature frequently and were asking if there was a way to provide music while the caller is in park status. Thanks for your help!

 

[4merAvaya]

Check the COR on the Loudspeaker Paging ports (disp paging loud) and see if the 'Hear System Music on Hold' field is set to 'y'.

Kevin

 

[twizitid]

I'm bumping this in hopes of an answer. I'm looking for the same thing. Music for parked calls.

We already have hold music, but nothing for parked calls and a number of callers think they've been disconnected when parked due to dead silence.

There is nothing in disp paging loud about 'Hear System Music on Hold'. It's information about the overhead paging system, nothing to do with music or parked calls.

Any help would be great. I've been all over the system customer-options and see nothing about it.

 

[vaoldschl]

Do the 'disp paging loud' and find the COR for paging. The do a 'disp COR x' for the paging COR. The COR controls music on hold so you will see the 'Hear System Music on Hold' field near the bottom on the first page of the COR record.

 

[Mitch672]

I agree with mntneer, "Parking Calls" is PART OF PAGING, you park the call, then normally announce it on the paging system. Check the COR of your loudspeaker paging, and make sure "Users can hear MOH?" is enabled. that should do it..

Mitch


AVAYA Certified Specialist

 

[twizitid]

Music can be heard while on 'hold', but when the operator 'parks' a call on a line to be picked up elsewhere, no music is heard.

I've checked the COR and Hear System Music on Hold is set to yes.

Maybe I'm explaining this wrong?

The operator get's a call, parks the call, which is different from putting them on hold, and pages someone to pickup their call on 701. The person dials *76701 and picks up the call that was parked.

While in this limbo, no music is heard.

Here are the button assignments she uses when 'parking' a call.

8: busy-ind TAC/Ext: 701
9: busy-ind TAC/Ext: 702
10: busy-ind TAC/Ext: 703
11: busy-ind TAC/Ext: 704
12: busy-ind TAC/Ext: 705
13: busy-ind TAC/Ext: 706
14: busy-ind TAC/Ext: 707
15: busy-ind TAC/Ext: 708
16: busy-ind TAC/Ext: 709
17: busy-ind TAC/Ext: 710

 

[Midstream]

She's parking on the "common shared extensions" as defined on the console parameters form. Did you check the COR on that particular form?

You're explaining it perfectly, and I think all these folks are understanding you correctly.

 

[twizitid]

I have checked the COR that's assigned to the attendant and it has MOH turned on.

Is there something I'm maybe missing?

 

[vaoldschl]

rockspop, that makes sense too, I hadn't thought of that.

twizitid: do a 'display console-parameters' that will show the COR assigned not just to an individual attendant but to attendant features and is also where the common shared extensions are defined for parking calls. That COR can be different than the one specifically assigned to individual operators. I hope that's the key and gets this working for you.

 

[twizitid]

Just checked the console-parameters, it uses the same COR assigned to attendant which has MOH turned on.

Any other ideas? Or is this a lost cause?

 

[ideal]

On some of the newer software versions of CM data privacy on the COS will kill MOH.