Music on hold

[lamasu]

I have a DR4 8x24 norstar and I am having a heck of a time with MOH. Feature is turned on and so is background music. I do have a phillips CD/MP3 player and when hooked to pair 25 on the 66 block, it plays through the phone (Feature 86), but when making a call from outside and user is put on hold, the music is low, muffled and sometimes just completely goes away. I am using a male plug at one end (into the cd player) and alligator clips at the other (66 block side). Is it possible that the cable needs to be stereo all the way through. I also purchased a Boden 600ohm device and connected it and sound was even worse.

Any help would be greatly appreciated.

 

[bkrike]

I bet those alligator clips look nice hanging off the 66 block….No, stereo will not make a difference. Whatever you hear when pressing feat86 is what should heard when someone is on hold. It is not designed to be a high fidelity type situation, but if your connections are loose, or your receptions is bad, you will get the static. Testing your MOH with a cell phone can cause your described problems.

 

[lamasu]

Thanks Bkrike. I will test from a land line and will post my findings. Thank you for taking the time to respond.

 

[senk1s]

alligator/ crocodile clips are not good (inmy experience)
splice the audio cable to a jumper cable and punch it down for a good contact ...

 

[jerryreeve]

Here is a copy that I have sent to some customers who want to do it themselves.

this is assuming that you are going to put a CD player on your system for Music on hold.

to connect music on hold you will need to get a few things from radio shack.

1 telephone jack PN 279-0420
1 1/8 in to lug converter cable PN 420-2454
1 1/8 in stereo to mono adapter PN 274-0882

If your CD player has a different connector than 1/8 inch then you will need a different adapter.

connect the lug jacks of the converter cable to the red and green screws of the phone jack. connect two pieces of wire from the red and green screws of the phone jack to the Violet/slate pair on the station block of your phone system.

connect the jack end of the converter cable to the stereo/mono adapter

connect the stereo/mono adapter to the cd player.

turn on the cd player

call your office and have someone put you on hold

adjust the volume of the player.


If voting could really change things, it would be illegal.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[galfaro]

Also keep in mind that if you are not careful with the input volume, you can blow the music on hold.
Gabriel