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Music on Hold
- Thread starter lynmar
- Start date
NTOldTimer
Programmer
You can have multiple music sources and reference them at the appropriate places.
For example:
1) In the Route Data Block (s)
2) In the ACD and CDN data block(s)
You should check out the call flow for the department you want to work with it may be possible to do what you want but you have to look at how the calls get there.
For example:
1) In the Route Data Block (s)
2) In the ACD and CDN data block(s)
You should check out the call flow for the department you want to work with it may be possible to do what you want but you have to look at how the calls get there.
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