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Music on Hold

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lynmar

Technical User
May 27, 2003
211
US
Can I have multiple music sources for diffent departments on my Opt. 81C? Right now I have a music CD which I may keep but might also want to use a Musac on Hold company for professional recordings. I don't have a MIRAN card either....please advise. Thanks.
 
You can have multiple music sources and reference them at the appropriate places.
For example:
1) In the Route Data Block (s)
2) In the ACD and CDN data block(s)

You should check out the call flow for the department you want to work with it may be possible to do what you want but you have to look at how the calls get there.
 
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