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Music on Hold

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cionjay

Technical User
Jan 13, 2004
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I have a Norstar Plus compact ICS with 2 DS and 1 CI, Ren 1.5B I have a cd player connected to the 23rd pair on the block and i am getting background music throught my phone system and music through the paging speakers. however i still don't have music when i put someone on hold. Should i connect my music source to another pair or do i need to turn on a feature? i do not have program software only a m7310 handset to do the programing.
 
you may have more luck with this question if you post it in the Norstar forum

Colin
 
On the Meridian line you need a music route and trunk. Then you need to allow music on your voice trunk routes. Not sure if the Norstar is the same as I have minimal time on them. Check your software feature guides if you have them. Good luck!
 
You need to go into Programming, under system programming, system features and turn the On-Hold setting from Tones and\or silence to music
 
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