Music on hold

[Draeus]

Hell all!

Soooo, I'm working with a Nortel Norstar 3x8 phone system with DR1. First time I have ever played with this system (give me Avaya IP Office any time). Trying to get the music on hold to work with an On Hold Plus 6000. Have a RCA to dual bare wire connector. I can get sound out of a butt set from the two bare wires. Punched them down into the last pair of the 66 block and I get nothin. Just nothin. The "music" is selected from the call handling features. But when I turn on background music or try a phone to phone on hold, I get nothin. I've tried switching the bare ends punch down either middle wire on top or outer wire on top, but no go.

I've read through a lot of other posts on here about this. Most are from a long time ago, so who knows. Maybe someone can point me to a direction that doesn't tell me the MOH card is bad. Because that would be a real bummer deal Anyway, any help would be appreciated. Thanks!

 

[curlycord]

Check the amp cable, make sure it is in tight to the KSU especially that side of the amp.
Make sure its terminated on the inside correct from manufacture or try another amp cable (even as a test)
Make sure the other end is properly terminated.
Make sure to NEVER terminate stranded wire, connect the wires to solid copper then terminate.
See if Background music works on the phone - Feature 86, if works then problem with KSU for sure.

Sometimes techs just connect anything without using specs and blows the port in time.

Use a probe and listen for music at the amps gold pins







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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Draeus]

So I got the music to go on after monkeying around with it for awhile and then using background (F86) but no music on hold for outside calls on hold. Does that indicate the MOH is broken internally? And if so, why would it still play out of the sets with the F86 option?

 

[curlycord]

The music would split up on the mobo.

"Sometimes techs just connect anything without using specs and blows the port in time."
Most likely the cause it seems.

Best to get a used one and swap it our or upgrade.


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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[norstarboy125]

On those old Norstar systems you had to set MOH in two different places. The background music and on hold music wasn't under the same heading. If that system is Dr1 then the programming is very basic and shouldn't be hard to find everything.

Charm City Communications

http://www.charmcitycommunications.com

 

[Draeus]

Already have the music set as the "on hold" choice, but thank you! Sounds like the MOH to the outside has gone bad

 

[gm85]

Does the MOH device have a volume control? What also could be happening is the volume level could be low (too low to hear it "on-hold") and that a phone with Background Music (F86) enabled, used the Volume Keys on the phone to turn it up so they could hear it.