Music on Hold

[Pbxpoweruser]

I have a problem with Music on hold. MOH is not working when a call is received through the Hunt group and a person is put on hold. I am able to call the music extension and get the music no problem.

The hunt group had ACD yes and Queue Yes as well as a group type of UCD-MIA. The COR is 1 and it is set to hear system music on hold. What could be the issue here?

thx
Martin

 

[4merAvaya]

Check the COR of the hunt group. It can be blocked at the COR level.

Kevin

 

[DAVIDPAYNE]

Also make sure the VDN is in the correct tenet group.

 

[thb68]

check tenant of trunk and also vdn these tenant must providfe right for play music source, I have made some test few months ago and saw that music is linked to VDN