Music on hold using TMU

[wangmadeli]

Hi all

I am using TSE 4.1 SP4.

I have 2 ACD grp and i want 2 different MOH to be played for the 2 ACD grp. I understand that i need to connect the TMU to the CD Player.

What programming needs to be done so that i can assign the correct MOH to the correct ACD grp?

I've done abit of research but am unsure if the following commands are correct.


RAEQI:bpos= TMU
Set TMU as RVA equipment?

RADSI:VSID=1,ANN=1;
Set CD player on TMU as ANN1?

RAMDI?
Set ANN with a MSG?

RAGAI
Set which grp gets which MOH?

Any guidance will be great as i have never done this before.

 

[Satellite1900]

Why TMU?
You have an ASU? I think so.
you must record the messages on the ASU board. The wave files must be formatted correctly.
And proceed to configure RA and AS

\Satellite1900

 

[Satellite1900]

WAV is the file format to be used for RVA messages, with one file per
message. The recording format is Pulse Code Modulation (PCM),
according to ITU-T recommendation G.711 (A- or m-law, mono,
sampling frequency 8000 Hz). Files must be stored in little-endian format
(which is normal when recording on an Intel-based PC).

\Satellite1900

 

[Satellite1900]

i had forgotten

The file must be named message<number>.wav , where <number>
stands for the message ID expressed as a three-digit number, for
example, message014.wav . Only lowercase letters are allowed in the
file name, and the number must lie within the range 001 to 250.

\Satellite1900

 

[wangmadeli]

Thanks for the reply.

But the customer wants to play the MOH using CD player instead of using wav files.

Is there a way of doing this?

 

[whosrdaddy]

Sure this is possible. No need for RA commands...
just set D3 of SERV of ACD to 1.
if you want to provide queue music you must do RAGAI:GRP=x, QUEUE=251; (=TMU channel1);
set ASPAC 116 to 7 and ASPAC 161 to 8192

/Daddy

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[Satellite1900]

Ok,
the customer is always right.
in this case Daddy teaches

\Satellite1900

 

[IPEXE]

hi

i am using MD110 bc12 system and there is one ip extension 1395 when i call to this extension then call goes but when i try to call outgoing fro 1395 it shows congetion.i tried different ip,different gatekeeper,changed instrument

is there any other solution,please help: