Music on Hold issue 4

[ATI2ner]

I've got a 406V2 (3.2.55) running VM Pro (3.0), trying to use a wav file for MOH. I've tried having the wav file in the working directory for Manager like the HELP file says, and have tried loading the wav file on the FLASH card. I reboot and hear nothing when I dial *34, or when placed on hold. External MOH for this place would be overkill to the budget, if you know what I mean...

Any ideas?

 

[ProviderReborn]

Do you have a working TFTP address assigned in the config. I'm sure this is needed as it will not know where to look.

 

[ProviderReborn]

Also is the .wav file set to the specified format compatable with the IPO.

 

[ATI2ner]

TFTP server is set with the same IP address as the VM Pro server, which is the same computer manager is on.

 

[ATI2ner]

wav file is PCM, 8Khz, 16 bit mono- just as specified in help.

 

[ProviderReborn]

Ok the last two things I would be checking is firewall, but if your running VM pro I guess this is off. And if you are running pre 3.2 Manager check your preferences are pointing to an IP address which is actually the one of the IP office or broadcast.
The only other thing before I hit submit is just check the properties of the holdmusic.was does has not been associated with some thing else or renamed eg holdmusic.wav.exe

 

[MrLuis]

also make sure that your wav file in named HoldMusic whit Capital "H" and "M". in documentation its in lower case

 

[aarenot]

3.2.55 IPO, and 3.0 VMPRO, do I read that right?

I would wipe the HoldMusic.wav file, and recreate it. Also, listen to it via some other player that can play wavs to check it is ok.

 

[PlatinumGuy]

(BTW, 3.2 IPO and 3.0 VM, you need to upgrade the vm to the right version to match the system)



Music on Hold (MOH)
he IP Office can provide music on hold (MOH) in from either an internally stored file or from an externally connected audio input.

Legal Requirements
You must ensure that any MOH source you use complies with copyright, performing rights and other local and national legal requirements.

Internal Music on Hold File
The IP Office can use an internal music on hold file that it stores in its nonpermanent memory. If the IP Office loses power or is restarted, the file is loaded as follows:

Following a reboot, the IP Office will try using TFTP to download a file called holdmusic.wav. The file properties should be: PCM, 8kHz 16-bit, mono, maximum length 30 seconds.

The initial source for download is the system's configured TFTP server (System | System | TFTP Server IP Address). The default for this is a broadcast to the local subnet for any PC running a TFTP server.

Manager acts as a TFTP server while it is running. If Manager is used as the TFTP server then the holdmusic.wav file should be placed in the Manager applications working directory.

If no successful TFTP download occurs, the IP Office will automatically look for a holdmusic.wav file on the control unit's compact flash memory card if present and will download that file (Small Office Edition, IP406 V2 and IP500 control units with IP Office 3.1 or higher).

If IP Office has not loaded a hold music file it will retry loading a hold music file approximately every five minutes.

If an internal music on hold file is downloaded, the IP Office will automatically write a copy of that file to its compact flash memory card if present. This will overwrite any existing music on hold file stored on that card (Small Office Edition, IP406 V2 and IP500 control units with IP Office 3.1 or higher).

If an internal music on hold file is downloaded, that file is used and overrides any external music on hold source if also connected.

All the above operation can be cancelled by selecting Use External Music on Hold (System | Telephony) and restarting the IP Office.

External MOH:
An external music source can be connected to the IP Office control unit. Connect a line out audio source to the 3.5mm port marked AUDIO on the back of the control unit.

If the control unit downloads an internal holdmusic.wav file, the external audio port is ignored.

The IP Office can be forced to use the external port and not download an internal music on hold file by selecting Use External Music on Hold (System | Telephony) and restarting the IP Office.

Default Music on Hold Tones
If no external source is connected, no internal music on hold file is available and Use External Music on Hold is not selected; then the system will use a default tone for music on hold. The tone used is 425Hz repeated (0.2/0.2/0.2/3.4) seconds on/off cadence. This option is supported on IP Office 3.0(50) and higher.



Checking Music on Hold
The IP Office has a default system short code that allows you to listen to a system’s current music on hold.

At an idle extension, dial *34.

You will hear the system’s music on hold.



Loading Other Files onto the Memory Card
The Compact Flash memory card used with the Small Office Edition, IP406 V2 and IP 500 systems can be used to store files other than those used for Embedded VoiceMail. For example it can store the holdmusic.wav file.

Compact Flash memory cards that are not supplied by Avaya can be used for this type of file storage. However they cannot be used for Embedded VoiceMail.

If a memory card supplied by Avaya is used, any files stored in this way will reduce the message storage capacity of the Compact Flash memory card.



This process allows a specified PC to send files to the memory card and tells the IP Office system to use the memory card

To configure the file source:

Start IP Office Manager and receive the IP Office configuration.

Display the System configuration form.

Click the System tab.

In the File Writer IP Address box, type the IP address of the PC from which sending files to the memory card will be allowed.

Use to send this configuration back to the control unit and allow it to reboot.

Open a command window in Windows.

From the command window, you can use TFTP to upload files to the memory card. For example:
c:\tftp -i 192.168.42.1 put c:\holdmusic.wav

This command will send the file c:\holdmusic.wav to the LAN1 IP address of the IP Office control. In the example shown this address is: 192.168.42.1. For additional information about the TFTP command, enter TFTP.

If a destination needs specifying, the memory card is treated as the IP Office's drive a:

Using IP Office Manager, receive the IP Office system configuration again.

On the System tab of the System form, set the TFTP Server IP Address to the control unit's own LAN1 IP address.

Use to send the configuration back to the IP Office system and allow it to reboot. The IP Office system will now look on the memory card for any files it needs to download following a reboot.

If a future upgrade or file transfer from the IP Office Manager PC is required, you will first need to change the IP address of the TFTP server back to the IP address of the IP Office Manager PC.




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ACI - IP Office Implement

 

[gregl45]

I am having the same issue and have tried all the above solutions. The system had working internal hold music but one day it stopped, I have tried different files but nothing seems to work. The TFTP log shows HoldMusic.wav loading to 100% when I hit *34 there is no music. Did you find a solution that worked for you? I did notice in sysmon a WalktoWave Failed does anyone know what that means?

 

[ATI2ner]

None of the things listed here worked for me. I am currently using a walkman radio tuned to the oldies, until the owner can find a solution he likes...

 

[Gibsonic]

another good solution i've used is to have the VM Pro server located in the same room act as the MoH source. Using the out port on the sound card, basic winamp(less overhead than WMP), and a custom playlist of duty-free music and customer messages.

 

[VinylDave]

I am finding the same issues with nothing being played, however I used to get the same with Aastra systems until I tried numerous conversation programs, eventually found 1 that the system liked the file. Will try a few and update the site.

 

[VinylDave]

Okay,
got it working.

The way I did it is as follows:
downloaded coverter program Switch from

http://www.nch.com.au

and Wavepad editing program from same. In switch add the file you want to convert. Make sure it is an uncompressed new music file (I found in some cases I was compressing a compressed file).

In Switch change the Output format at the bottom to WAV and click encoder options. Select PCM Uncompressed, 8000Hz 16Bit Mono. Select Destination and click convert.

Now open the file in Wavepad. Select a 30second or less segment, deleting the rest, then click save as. Give it a file name then you are prompted for a file type. Again choose PCM, 8.000Khz, 16Bit Mono 15kb per second.

rename the file holdmusic.wav (you don't need capitals) and put it in the Manager folder. reboot system and bobs your uncle!