Music on Hold: Is there a limit? 2

[mjgolli]

I have a little MP3 player on my switch to handle moh. This moh is for the switch-at-large, as well as our call center. It seems to work fine that I have heard. Our call center can have as many as 45 people on hold at one time.

My question is this: is there a limit to the number of people that can listen to the moh route at one time? I want to be doubly sure that all callers on hold...inside, outside, queue, etc...will be able to hear the music and not dead air.

Any configuration tips and pointers, if there is a limit, would be appreciated.

Here is my music route configuration:
[tt]
TYPE RDB
CUST 00
DMOD
ROUT 10
DES MUSIC
TKTP MUS
NPID_TBL_NUM 0
VTRK NO
ICOG OGT
SRCH LIN
STEP
BDCT NO
ACOD 6010
TARG
CLEN 1
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3

IENB 5
SST 5 0
NEDC ETH
FEDC ORG
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
CDR NO
MUS NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
AACR NO
[/tt]

...and the trunk configuration...
[tt]
DES MUSIC
TN 006 0 00 02
TYPE MUS
CUST 0
XTRK EXUT
TIMP 600
BIMP 600
AUTO_BIMP NO
RTMB 10 1
CFLP 30
DATE 5 MAY 2008
[/tt]

Thanks!


Mike G., MCSE MCDBA CCNA

 

[acewarlock]

Usually it is based on how many CONF Cards and Channels are available.




This is a Signature and not part of the answer, it appears on every reply.

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Why change the engine if all you need is to change the spark plugs.

 

[GHTROUT]

I would not reccomend you play MOH to internal callers, since they can see (from a digital phone) that they are still connected - plus, you can set a RAN to remind them how important they are.

But yes - every MOH listener is taking up conference channels so you may need to add more CONF/TDS cards to support a lot of holding calls.

Remember RAN (applied to ACD) and MOH are different, but both can accomplish similar end-results.

Or--- Look into the feature package "Music Broadcast" which does not use Conference channels to play music to on-hold calls.

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[mjgolli]

Thanks for the info...

I checked out our switches and we do, indeed, have Music Broadcast. I set our mus route on the switch at the call center and now all callers should get moh.

Thanks!

Mike G., MCSE MCDBA CCNA

 

[GHTROUT]

Hooold on... You need to set the LD16 RDB value "BDCT" to YES for Music Broadcast to actually be "on" or in "Broadcast" rather than Conference channels.

GHTROUT.com | FAQs | Recent Replies

 

[mjgolli]

D'oh! I should have said..."I set out mus route on the switch at the call center to bdct and now all callers should get moh."

I dropped the route from the trunk and config'd symposium for ringback on hold, set bdct to yes on the route and then put everything back.

I guess I'll see tomorrow if all the callers-on-hold are getting the mus...

Your suggestion on checking out Music Broadcast in the books worked a treat. Thanks!

Mike G., MCSE MCDBA CCNA