Music On Hold driving me mad, CS1000 Rel 7 1

[molotovich]

I´m having this issue with this system, im starting to believe is a big POS, sorry, but im really desperate for help.

The problem is the following:

I CANT GET MOH TO WORK ON THIS THING!

I have configured several MoH in the past and I just CANT SEE what am I doing wrong with this one, this is the Route:

REQ PRT
TYPE: rdb
CUST 0
ROUT 8

TYPE RDB
CUST 00
ROUT 8
DES MUSICA
TKTP MUS
NPID_TBL_NUM 0
VTRK NO
CNDP UKWN
ICOG OGT
SRCH LIN
STEP
BDCT YES
ACOD 7963
TARG 01
CLEN 1
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GTO 896
GTI 896
SFB 3

IENB 5
SST 5 0
DTD NO
SCDT NO
2 DT NO
NEDC ETH
FEDC ORG
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
CDR NO
NATL YES
CFWR NO
IDOP NO
MUS NO
PANS YES
TTBL 1
OHTD NO
ALRM NO
TIDY 7963 8
SGRP 0
CCBA NO
ARDN NO
CTBL 0
AACR NO

This is the trunk:

REQ: prt
TYPE: tnb
TN 4 0 8 7
DATE
PAGE
DES

DES MOH
TN 004 0 08 07 VIRTUAL
TYPE MUS
CUST 0
XTRK EXUT
TIMP 600
BIMP 600
AUTO_BIMP NO
NMUS YES
RTMB 8 1
DATE 11 OCT 2011

I have 1120e and Analog Sets:

1120:

REQ: prt
TYPE: tnb
TN 4*
TN 64 0 0 1
DATE
PAGE
DES

DES ADMON
TN 064 0 00 01 VIRTUAL
TYPE 1120
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00001
CUR_ZONE 00001
MRT
ERL 0
ECL 0
FDN 7778
TGAR 0
LDN 0
NCOS 1
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
SFLT NO
CAC_MFC 0
CLS TLD FBA WTA LPR MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTR
GPUA DPUA DNDA CFXD ARHA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USMD USRD ULAD CCBA RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
FDSD NOVD VOLA VOUD CDMR PRED RECD MCDD T87D SBMD KEM3 MSNV FRA PKCH MUTA MWTD DVLD CROD CROD
AUTH 1 762901
2
3
4
5
6
CPND_LANG ROM
RCO 0
HUNT 7778
LHK 0
PLEV 02
PUID
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG SPA
DNDR 0
KEY 00 MCR 1292 0 MARP
CPND
CPND_LANG ROMAN
NAME J JOSE GONZALEZ
XPLN 15
DISPLAY_FMT FIRST,LAST
01 MCR 1292 0
CPND
CPND_LANG ROMAN
NAME J JOSE GONZALEZ
XPLN 15
DISPLAY_FMT FIRST,LAST
02 MCR 1292 0
CPND
CPND_LANG ROMAN
NAME J JOSE GONZALEZ
XPLN 15
DISPLAY_FMT FIRST,LAST
03
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 7778
17 TRN
18 AO6
19 CFW 16 1301
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 10 OCT 2011

500:

REQ: prt
TYPE: tnb
TN 4 0 7 3
DATE
PAGE
DES

DES SA
TN 004 0 07 03 VIRTUAL
TYPE 500
CDEN 4D
CUST 0
MRT
ERL 00000
WRLS NO
DN 1399 0 MARP
CPND
CPND_LANG ROMAN
NAME PBX MODEM
XPLN 13
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT 7778
TGAR 1
LDN NO
NCOS 1
SGRP 0
RNPG 0
XLST
SCI 0
SFLT NO
CAC_MFC 0
CLS TLD DTN FBA XFA WTA THFD FNA HTA ONS
LPR XRD AGRD CWD SWD MWA RMMD LPA XHD SLKD CCSD LND TVD
CFTD SFD MRD C6A CNID CLBD AUTR
ICDA CDMD LLCN EHTD MCTD
GPUA DPUA CFXA ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD CPFA CPTA UDI RCC HBTD IRGD DDGA NAMA MIND
NRWD NRCD NROD SPKD CRD PRSD MCRD
EXR0 SHL SMSD ABDD CFHD DNDY DNO3
CWND USMD USRD CCBD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
FDSD NOVD CDMR PRED MCDD T87D SBMD PKCH MPTD
AUTH 1 967203
2
3
4
5
6
RCO 0
PLEV 02
PUID
AACS NO
MLWU_LANG 0
FTR SSU 0000
FTR FDN 7778
DATE 11 OCT 2011

When I dial 7963 (music route ACOD) on the IP phones I get no sound, I traced the call and Im getting the trunk 4 0 8 7, but no music

When I do the same with the analog set I get continous beeping, like it has been denied the trunk, trace indicates they dont even try to pick up the trunk

In short: I CANT HEAR THE MOH, validated with a set that the source works, I even replaced the DXUT card and nothing

The system has the latest Deplist for both CS and Linux (latest SU included)

Thanks for the help

 

[Firebird Scrambler]

Have you checked your ISM licences for any Music routes?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[DFKSydney]

2 suggestions:

1: Remove the TARG value (now = 01) from the route

2: In the TN programming you have NMUS set to yes.... try no.

 

[molotovich]

@firebirdscrambler: Yes, the customer has 20 MUS CON Licenses

@DFKSydney: Tried both options, and yes, the TARG was preventing the analog sets to get the ACOD.

Still no Music though... Already checked the wire to the source of music, the amphenol, and replaced the DXUT card

Thanks for the help, im still testing a few things

BTW: The system now has every loadware that was available to it using the PSVW tool on the ESPL Site

 

[KCFLHRC]

How about a conference loop assigned for MOH???

 

[molotovich]

@KCFLHTK I would love to, where can I do that assignment on a rel 7? I cant see the option and in the EM the option to choose the Conference loop is grayed out

I have a CP-MGS Card, with a MGSCONF and MGSTDS loop on 4 0

 

[molotovich]

Problem solved... defective DXUT... replaced it onsite with an old card and worked like a charm, weird thing is, I did that yesterday and didnt work.

Thanks a lot for the support